topic Re: Cannot change my plan in Get Support

Cannot change my plan

serguei — Wed, 05 Jan 2022 15:49:31 GMT

Hi,

need to downgrade my plan since not using much data anymore.

Tried to click on 'Change plan' and have the screen where there is no info about my current plan and available plans to choose from. (I attached the screenshot).

Seems like a web page error to me.

I'd wait until it resolved but my next payment date is May 19, and current plan is for 3 months, so I will paying till the end of summer for data I don't need.

Thanks for your help in advance.

Serguei

Re: Cannot change my plan

ShawnC13 — Sun, 17 May 2020 21:17:29 GMT

@serguei wrote:
Hi,
need to downgrade my plan since not using much data anymore.
Tried to click on 'Change plan' and have the screen where there is no info about my current plan and available plans to choose from. (I attached the screenshot).
Seems like a web page error to me.
I'd wait until it resolved but my next payment date is May 19, and current plan is for 3 months, so I will paying till the end of summer for data I don't need.
Thanks for your help in advance.
Serguei

Have you cleared your cache and I would suggest using your browser in incognito mode and trying again?

Re: Cannot change my plan

geopublic — Sun, 17 May 2020 21:20:36 GMT

@serguei Clear your cache, restart your computer and try again.

Re: Cannot change my plan

selena1 — Sun, 17 May 2020 21:26:20 GMT

Hi serguei,

I changed my plan this morning, I was using firefox browser and it worked fine.

Likely that you need to clear your browser cookies, if it doesn't work try switching browsers.

Re: Cannot change my plan

mpcdesign — Sun, 17 May 2020 21:36:43 GMT

@serguei, I wanted to see if I see the same issues on your end. And I am not seeing the issues. I am using Chrome just like you, but that shouldn't;t be the issue anyway. Did you notice that you weird message Cancel Next Bill Order?

If I read correctly, you are currently on a 90-day period. Letting you know, if you change your plan, you will no longer have access to the 90-day option anymore, and the plan becomes a monthly payment schedule.

Just for this sake, you may want to apply manually some funds into your account. And click on Change Plan on Renewal Date. May 19th is literally around the corner, and by reducing your plan on the next renewal date it will save a few bucks sooner than later! I decided to choose a different plan, and I got this message instead:

If you click on Change on Next Renewal Date did you get this window to review, if so, feel confident and click on Yes, Change My Plan. And if not, go back and select the plan that you want. You will always get a warning.

Re: Cannot change my plan

Barbie2 — Mon, 18 May 2020 17:46:35 GMT

I see many responses that say clear your cache. Is this because the web page interface is very specific as to what your browser is? I have not had an issue where I needed to do this but was just asking.

Thank you 💗😄

Re: Cannot change my plan

gpixel — Tue, 19 May 2020 04:46:16 GMT

@Barbie2 clearing the cache helps by deleting the information stored on websites. it forces the site to redownload and store fresh/new data to the hard drive. sometimes with previously stored cache, errors can occur and cause wrong things to be displayed on the webpage, slow loading of pages, etc.

Re: Cannot change my plan

jhzafar — Thu, 25 Jun 2020 22:59:17 GMT

I had the same issue. If you balance is 0 even if your account is in good standing. Add a balance, ( I added monthly balance $25 - of my plan) then it let me change the plan - downgrade or upgrade.