topic Re: Internet issue in Get Support

Internet issue

Needhi — Wed, 05 Jan 2022 15:49:13 GMT

Hello public mobile,

I have internet issue. My internet is on off and this problem is very frequent. I do my work on Internet and because of this issue i have to face many problems. My husband uses public mobile too and he has never faced this issue.

I want my internet problem to be solved asap or else i will change the network for me and my husband even though his is working fine.

I want the internet to be working smooth for me.

Thanking you for understanding my issue and looking into it.

Hoping to have a good internet network soon.

Best regards,

Needhi Soni

Re: Internet issue

kselmak — Sun, 17 May 2020 01:09:48 GMT

It may be your phone

Even if it was working well, those things do wear out, solderings can become lose, receptor/antenna can go, how is your battery sometimes battery is not keeping up and is dropping connection.... Can be so many thing

It may be that your phone doesn't have so the frequencies that your husband's phone does

Try your sim in another phone, maybe trade phones we your husband.

If it's still not working properly contact moderators https://publicmobile.ca.ada.support/chat/

Re: Internet issue

gblackma — Sun, 17 May 2020 01:14:02 GMT

@Needhi has it ever worked properly? What's the make and model of your phone? And are you referring to a movile hotspot? Try swopping your Sims. What happens? Thanks.

Re: Internet issue

brettster99 — Sun, 17 May 2020 01:07:06 GMT

@Needhi

Have you tried a network reset? Have you fully powered down your phone and turned it back on? Have you looked on your self serve account to see if you ran out of data?

What phone are you using?

Need more details

Re: Internet issue

fdrcamb519 — Sun, 17 May 2020 01:27:53 GMT

@Needhi

@Needhi wrote:
Hello public mobile,

I have internet issue. My internet is on off and this problem is very frequent. I do my work on Internet and because of this issue i have to face many problems. My husband uses public mobile too and he has never faced this issue.
I want my internet problem to be solved asap or else i will change the network for me and my husband even though his is working fine.
I want the internet to be working smooth for me.
Thanking you for understanding my issue and looking into it.
Hoping to have a good internet network soon.

Best regards,
Needhi Soni

I almost guarantee you its not network problem when your husband's is working ok, please be patient, maybe try your sim in your husband's phone.

Re: Internet issue

gpixel — Sun, 17 May 2020 01:38:12 GMT

@Needhiyou can try restarting your phone. you can also try the lost/stolen feature to reset your sim network.

Re: Internet issue

Naepalm — Sun, 17 May 2020 01:41:48 GMT

@Needhi sorry to hear you are having issues with the internet on your phone.

One area of suggestion can be to clear up any extra load that is in your phone, extra apps, extra pictures. The more memory you are using up the worse your phone will perform. This can even cause it to drop the network as your phone is trying to keep up with too many things at once and it can not handle it.
What device are you using?

Re: Internet issue

dude65 — Sun, 17 May 2020 01:45:16 GMT

What kind of phone is having the problem? Is your husbands phone the same make and model? I would swap sim cards regardless if they are same phone and not the same. I would check your data settings, compare them to to your husbands data settings. If its not that, it could be an issue with the phone.

Re: Internet issue

rhbcc — Sun, 17 May 2020 04:21:05 GMT

Try some of the tips in this ink. I chose TELUS website cause PM is the subsidiary of PM

https://www.telus.com/en/bc/support/article/troubleshoot-data-problems

Or you can try this:

https://lowdown.carphonewarehouse.com/how-to/how-to-fix-a-mobile-internet-connection/29382/

Re: Internet issue

geopublic — Sun, 17 May 2020 05:25:51 GMT

@Needhi Easy test, switch your sim card with your husband's if you are still having the same internet problems then the problem is your phone and not Public Mobile. If you tell us what the make and model of your phone we can verify your device supports all the necessary bands for a good data connection.

Re: Internet issue

mpcdesign — Sun, 17 May 2020 08:16:09 GMT

@Needhi, it isn't Public Mobile issue if the internet is slow. If your husband's internet is working fine on his phone and he is with Public Mobile, the issue isn't his phone, it's your phone.

There is being nice, and threatening to leave statement: I want my internet problem to be solved asap or else i will change the network for me. How responsive do you think the moderators would be if they received this message?

As the other people have tried to give you some great construction feedback from swapping SIM cards to your husband's card to a network reset to simply restarting the phone. Have you:

Have you tried clearing the cache and cookies and your web browser? This will not only make your system run smoothly but saves a lot of memory of your system.
Maybe your phone doesn't have a powerful processor than your husband's phone.
1 gig of RAM versus 6 gigs of RAM
Maybe, close the other apps, and have the internet on. More RAM can let more apps run in the background without slowing your phone down.

Try these simple steps before threatening to leave, the moderators are already stressed as it is during these times. And hopefully, this works, so you don't leave.

Re: Internet issue

BearFBI — Sun, 17 May 2020 12:17:39 GMT

@Needhi If you were to be with someone else other than Public Mobile you would've had the same problem. It sounds like a phone issue. Can you try some of the suggested steps ? It looks like you seem to think you sent an email and just walked away. This is a Public fourm that can help you. We need you to stay on so we can ask you questions or else your problem will never be solved.