topic Re: Brand New in Get Support

Brand New

Barbie2 — Wed, 05 Jan 2022 15:48:39 GMT

Hello Community,

I am new here. I do not have much knowledge as far as phone products or plans go. Or how to fix problems. Is there a how to help out section on here for new comers?

Thank you

Re: Brand New

RossN — Sat, 16 May 2020 15:21:42 GMT

@Barbie2 hi right above your post you can type in any question you have there is a lot of knowledge there

Re: Brand New

gblackma — Sat, 16 May 2020 15:24:09 GMT

Welcome to PM @Barbie2 if you haven't yet activated. Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Please note to port your number, your previous providers account must be active.

If you activated and are talking general knowledge then use these articles to better understand the system if you are interested.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/tkb-p/knowledge_base
And
https://www.publicmobile.ca/en/on/get-help/articles/helpful-community-tips

Stay safe.

Re: Brand New

Barbie2 — Sat, 16 May 2020 15:25:02 GMT

gblackma,

I have activated. I have been with Public Mobile about a month. My renewal was last week.

Re: Brand New

gblackma — Sat, 16 May 2020 15:30:00 GMT

Then @Barbie2 use the last 2 articles that I provided above. Stay safe.

Re: Brand New

gpixel — Sat, 16 May 2020 15:30:28 GMT

@Barbie2 there are help articles you can read up on to gain some useful information.

https://www.publicmobile.ca/en/on/get-help/articles

and then click on categories

Re: Brand New

dude65 — Sat, 16 May 2020 15:30:53 GMT

Reading the forums can answer many of the questions you about PM. If you cant find the answer, You can always post a specific question as someone in the community should have the answer. PM is a prepaid service , plans below. They also have add-on if the plans are not quite enough.

Re: Brand New

will13am — Sat, 16 May 2020 15:30:56 GMT

@Barbie2 wrote:
gblackma,

I have activated. I have been with Public Mobile about a month. My renewal was last week.

@Barbie2 , if you have already activated and renewed once, you are well on your way. For many, getting started followed by renewing are two major bumps in the road. Keep doing what you are doing and you should be fine. From time to time, read some of the help section articles to learn anything extra that may be of future benefit. Otherwise at the end of the day, this service is not that much different than any other service with the exception of online support only with no call center.

Re: Brand New

Triguy — Sat, 16 May 2020 15:30:56 GMT

Here are some tips to using the forum.

https://www.publicmobile.ca/en/on/get-help/articles/helpful-community-tips

Re: Brand New

totalUser — Sat, 16 May 2020 15:34:59 GMT

Hi @Barbie2

Here are some more details kinda like small knowledge base

https://www.publicmobile.ca/en/qc/get-help/articles

But to deal with certain situations that are encountered frequently it's best to read through the community, there are lots of tips and tricks but unsorted. Basically as you encounter a problem you search to see if other people face the same/similar and what kind of advices they got.

This is why it's so important to mark the solution, the other people will have Quick Access to it

Welcome to public and the community

Re: Brand New

Barbie2 — Sat, 16 May 2020 15:37:18 GMT

Wow thank you everyone, 3 minutes and I have all the information I need. That has to be some kind of record.

William what does oracle mean beside your name? Nevermind, I will look it up with your helpful articles you have all shared. 😺

Re: Brand New

Barbie2 — Sat, 16 May 2020 15:38:55 GMT

If I press accept as solution will that send me to an article and show me a solution?

Re: Brand New

JoyLuck — Sat, 16 May 2020 15:40:47 GMT

@Barbie2 wrote:
If I press accept as solution will that send me to an article and show me a solution?

Pressing accept solution means you are accepting the solution of the poster to your question you posted.

Re: Brand New

Barbie2 — Sat, 16 May 2020 15:41:34 GMT

I have to go, but I will check back later. Thank you.

Re: Brand New

RossN — Sat, 16 May 2020 15:43:02 GMT

@Barbie2

@Barbie2 wrote:
If I press accept as solution will that send me to an article and show me a solution?

@Barbie2 hi no that just accepts one of the people that responded to your post as the answer you found most helpful

Re: Brand New

Staliger — Sat, 16 May 2020 15:46:01 GMT

@Barbie2 Glad to know that you are here for one month already and liking the Pm's service. Enjoy the savings. If you can't find some information in the articles provided previously or faced some issue, let us know. We are ready to help😉

Re: Brand New

gpixel — Sat, 16 May 2020 16:01:27 GMT

@RossN @JoyLuck you guys are both correct!

winner, winner chicken broccoli!

Re: Brand New

Naepalm — Sat, 16 May 2020 16:04:59 GMT

@Barbie2 The community can be one if the most efficient at replying to any question you have. Best practice is to provide as much information in questions as you can. Not saying you havent done that here just for future questions.

Edit: An oracle is amongst the most knowledgable Public Mobile customers. They have been voted in by Public Mobile to have that position. If you ever have questions the community is having a hard time answering they would be the ones to speak to about all things PM.

Have a wonderful Saturday!

Re: Brand New

hyT — Sat, 16 May 2020 18:04:01 GMT

@Barbie2 wrote:
If I press accept as solution will that send me to an article and show me a solution?

This excerpt from the article "Helpful Community Tips" may answer your question.

Re: Brand New

mpcdesign — Sun, 17 May 2020 08:48:17 GMT

@gpixel, oh my goodness, you are obviously a mom and a Google Pixel 4 owner. You must love Broccolli too!