topic Re: Additional Charges in Get Support

Additional Charges

rascelandrea — Wed, 05 Jan 2022 15:48:16 GMT

Hi!

Can I call any number as long as it is in Canada? I was trying to call a store in Yorkdale and I was afraid that there will be additional charges.

Thank you!

Re: Additional Charges

computergeek541 — Fri, 15 May 2020 22:42:06 GMT

@rascelandrea wrote:
Hi!

Can I call any number as long as it is in Canada? I was trying to call a store in Yorkdale and I was afraid that there will be additional charges.

Thank you!

If you're a recent signup, all current voice plans (and all voice plans that have been offered for a while now) include Canada-wide calling.

Re: Additional Charges

kentsceviour — Fri, 15 May 2020 22:47:15 GMT

Yes. It's Canada-wide long distance included. It doesn't matter if its a mobile or landline number.

Re: Additional Charges

gblackma — Fri, 15 May 2020 22:53:33 GMT

PM is prepaid @rascelandrea there are no additional charges as @computergeek541 posted all the recent plans are Canada wide. And it doesn't matter if its a cell or landline. Even if you are on the $15 plan and you are out of minutes, the call would just not go through. You would then have to buy an add-on, in this case, the 500 minute, $5 Canada wide addon. Welcome to PM. Stay safe.

Re: Additional Charges

iliketotalk — Fri, 15 May 2020 22:57:26 GMT

@rascelandrea Hi as long as your new not on one of the old grandfathered plans you are good to go and always remember there are no extra costs involved since you are on a prepaid plan that is the great thing about public have a great day!!

Re: Additional Charges

gpixel — Fri, 15 May 2020 23:01:25 GMT

@rascelandrea if you're receiving a warning saying "long distance charges may apply" just ignore it and the call will go through. you won't be charged

Re: Additional Charges

kselmak — Fri, 15 May 2020 23:15:50 GMT

If it works you already paid for it, there is no charges afterwards ever

Re: Additional Charges

BearFBI — Fri, 15 May 2020 23:24:23 GMT

@kselmak wrote:
If it works you already paid for it, there is no charges afterwards ever

Thats the best part about being with Public. Just call whatever you want and dont worry. If it dosent work then you remember you cant call long distance without an addon.

Re: Additional Charges

yanzhiqiang — Sat, 16 May 2020 00:10:30 GMT

This is a prepaid plan, you can try any number any where wont be charged, just wont go through if not covered.

Re: Additional Charges

rascelandrea — Sat, 16 May 2020 00:42:24 GMT

Thank you so much for all your help! This really helped me a LOT!!!! :)))

Re: Additional Charges

BearFBI — Sat, 16 May 2020 00:44:24 GMT

@rascelandrea wrote:
Thank you so much for all your help! This really helped me a LOT!!!! :)))

@rascelandrea No problem. Were here to help !

Re: Additional Charges

AE_Collector — Sat, 16 May 2020 17:02:22 GMT

@kentsceviour

FYI There are significant numbers of people still on older plans with “provincial wide only“ calling so the plan has to be confirmed. Likely this is still just a longer call within Ontario but we aren’t certain from the information supplied, it could be A call from another province.

AE_Collector