topic Re: Plan and payment in Get Support

Plan and payment

Dhoncha — Wed, 05 Jan 2022 15:47:06 GMT

Hi everyone, I upgraded my plan and i pay it already.. but my due date every 15 so i cnt use to call so do i need to wait untel my due date?..

Payment

Dhoncha — Wed, 13 May 2020 16:37:57 GMT

hello everyone, i just pay my balance or plan 3 days before renual date, so i neeed to pay again ?

Re: Payment

ShawnC13 — Wed, 13 May 2020 16:39:48 GMT

@Dhoncha wrote:
hello everyone, i just pay my balance or plan 3 days before renual date, so i neeed to pay again ?

If you made an early payment it should be sitting in Available funds for when your renewal is due. Check your Available funds if you see a balance in there it will be used to pay for your plan and any remaining outstanding balance would be charged to a credit card on file if you have one.

Re: Payment

JoyLuck — Wed, 13 May 2020 16:41:51 GMT

@Dhoncha wrote:
hello everyone, i just pay my balance or plan 3 days before renual date, so i neeed to pay again ?

If you are paying with vouchers ensure you have enough funds in your account. It will be taken out automatically on your renewal date.

If you have a credit/debit card you can set up auto pay so the funds are automatically withdrawn and you will receive a $2 credit.

Re: Payment

Staliger — Wed, 13 May 2020 16:42:31 GMT

@Dhoncha Does your self-service account show your available funds equal or more than your plan cost? If yes, then you don't need to do anything. Also, set up Autopay so you could get 2$ off from your bill.

Re: Payment

gblackma — Wed, 13 May 2020 16:42:19 GMT

@Dhoncha no if you paid, you don't have to pay again. Please log into your self service account or call 611 and see if just deposited the funds. If you did. Then the system will automatically do it for you in your cycle renewal date .

On said renewal date, The normal PM renewal process is expired, then suspended, payment comes out at 2am est (on the self service account date) then the plan resets for the next 30 day cycle at 6am est. Once your phone is working properly ignore it. Just check for you 611 payment thankyou text message around 12.03pm est. the day after.

Renewal process screenshots https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/If-I-have-a-credit-35-00-does-that-mean-I-can-disregard-a-text/m-p/519184/highlight/true#M44535

Welcome to the community. Stay safe.

About payments

Dhoncha — Wed, 13 May 2020 16:46:26 GMT

Its that ok if you pay in advance before you billing cicle?

Re: About payments

ShawnC13 — Wed, 13 May 2020 16:47:57 GMT

@Dhoncha wrote:
Its that ok if you pay in advance before you billing cicle?

Of course, it totally is. You can make a payment anytime and it will sit in your Available Funds account until it is needed on your renewal date. I would still recommend having a credit card on file registered for auto-pay that way you will still earn the $2 reward every 30 days.

Re: About payments

JoyLuck — Wed, 13 May 2020 16:48:05 GMT

@Dhoncha wrote:
Its that ok if you pay in advance before you billing cicle?

Hi look at your first thread you created a few minutes ago:

https://productioncommunity.publicmobile.ca/t5/Rewards/Payment/m-p/542540

Re: Payment

geopublic — Wed, 13 May 2020 16:48:55 GMT

@Dhoncha wrote:
hello everyone, i just pay my balance or plan 3 days before renual date, so i neeed to pay again ?

@Dhoncha No need to do anything else. To make sure that the amount is in your account dial *611 and verify that the system is reporting your account balance correctly. If yes, during your next plan renewal the funds in your balance will be used to pay for your plan in 3 days.

Re: About payments

Staliger — Wed, 13 May 2020 16:50:16 GMT

@Dhoncha Yest, that's absolutely fine. I do it all the time, and no problems!

Re: Payment

rrajnish — Wed, 13 May 2020 17:34:39 GMT

No payment will be taken on the scheduled renewal date. I would suggest paying through pre-authorized debit plan to take advantage of $2.00 credit and not worrying about renewals. Please try to use credit cards who give you additional incentive (as high as 3%) on pre-authorized debits.

Re: Plan and payment

Anonymous — Thu, 14 May 2020 06:00:18 GMT

@Dhoncha wrote:
Hi everyone, I upgraded my plan and i pay it already.. but my due date every 15 so i cnt use to call so do i need to wait untel my due date?..

That's not quite clear to me. What have you done and what are your intentions?

What plan are you on? What balance do you show in your Available Funds? What plan were you wanting? Did you choose change now or at next renewal?

Re: Payment

Dhoncha — Thu, 14 May 2020 06:01:41 GMT

What if I upgrade my plan and i pay in advance but still i cnt use it so i need to wait untel my due date? My payment it ok? No need to do something? Tnx

Re: Payment

Anonymous — Thu, 14 May 2020 06:06:38 GMT

@Dhoncha wrote:
What if I upgrade my plan and i pay in advance but still i cnt use it so i need to wait untel my due date? My payment it ok? No need to do something? Tnx

I replied to you in the thread you started.

Re: Plan and payment

Jb456 — Thu, 14 May 2020 06:19:18 GMT

@Dhoncha . There's. Two ways to update your plan.

Log into your self serve account and click "change plan".

Pick your new plan and you will be given two options.

1- Change now (if you don't have the funds to cover new plan in your account it will say "top up now").....by selecting this option...your plan will immediately change, your new plan will be charged and there are no refunds on unused days from old plan.

2-. Change at next renewal - this option is the preferred by many. At payment due date you will be charged for new plan and that plan will start then.

What have you done so far regarding changing your plan?.Thanks!

Re: Plan and payment

gpixel — Thu, 14 May 2020 06:24:52 GMT

Re: Plan and payment

cellphoneuser1 — Thu, 14 May 2020 06:34:51 GMT

@Dhoncha

Your due date isn't ths 15th of every month. That will change because plans are 30 days.

Re: Plan and payment

mpcdesign — Thu, 14 May 2020 10:02:38 GMT

@Dhoncha, it sounds to me that you have the $15 plan which only includes 100 minutes per month, is this correct? And if I read correctly, you are now out of minutes. If so, you need to upgrade your plan to have unlimited minutes or buy an add-on for minutes.

You need to make sure you have enough funds in your account as this will be applied immediately. Again, for this to work, you need to make sure you have the funds including the sales and provincial taxes to cover the add-ons.

Go to your self-serve account, and scroll down until you see Purchase Add-Ons.

A new window will pop open, select the $5 add-on (far-left column)

Then click Buy add-on! Again, for this to work, you need to make sure you have the funds including the sales and provincial taxes to cover the $5. To be safe, just put in $10 bucks. Unless you want to buy more than the $5. It is on sale and been reduced, but how long, nobody knows!

If you decide to upgrade your plan, and if you can't wait, then go ahead and change to Now! Be advised, even though you may have paid two weeks ago, your old plan gets removed with the new plan and new plans. But, if you can hold out till the next renewal date, that would be cheaper for you. But sounds like you can't wait!

Hope this helps!

Re: Plan and payment

gblackma — Thu, 14 May 2020 11:03:51 GMT

@Dhoncha try these tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

4. Add $2 through One Time Payment to your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe.