topic Re: Please I need help I'm locked out of my account in Get Support

Please I need help I'm locked out of my account

Angelface — Wed, 05 Jan 2022 15:46:56 GMT

So my ex used to pay my phone bill. He must have called it in as stolen or something because my plan now says locked out stolen. This is not true

Can a moderator.help me because I tried going through the ticket to talk to a moderator and even that is giving me issues because I cannot enter my phone number

What do I do next I'm about to quit public because I need use of my phone 😞

Re: Please I need help I'm locked out of my account

shep22 — Wed, 13 May 2020 23:38:05 GMT

@Angelface sorry to hear of your issues if you can’t get a hold of moderators maybe as a last resort go out and buy a new Sim and start a new plan under your own name and a different email of course maybe just start fresh might be the best thing good luck

Re: Please I need help I'm locked out of my account

Naepalm — Wed, 13 May 2020 23:39:46 GMT

@Angelface you dont know your phone number?

If you want to stay with Public Mobile, you can order a new SIM start a new plan and then insert that new SIM in your phone. For the time being down load textnow so you can call and text while on wifi. Then once that SIM come in activate it and insert it in your phone and your good to go.

You'll need to have a new email qssociated with the account though.

Hope all goes well welcome to Public Mobile!

Re: Please I need help I'm locked out of my account

JoyLuck — Wed, 13 May 2020 23:39:47 GMT

@Angelface

Hi, try this direct link to see if a moderator can assist you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Please I need help I'm locked out of my account

brettster99 — Wed, 13 May 2020 23:41:38 GMT

You can Private message the moderators by clicking on the envelope on the top right to message them.

@Angelface

@CS_Agent URGENT URGENT

Or I will private message you for another resolution

Re: Please I need help I'm locked out of my account

gblackma — Wed, 13 May 2020 23:42:33 GMT

@Angelface try contacting the moderators directly through private message here and explain your situation https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ask them for a temporary password to your self service account. However, I think @shep22 's suggestion may be the best one. Hope it works out for you. Stay safe.

Re: Please I need help I'm locked out of my account

brettster99 — Wed, 13 May 2020 23:46:34 GMT

@Naepalm

It's not because she does not know it. Its more then likely this person's ex pressed the lost/stolen feature in the account of her phone number.

Re: Please I need help I'm locked out of my account

mpcdesign — Wed, 13 May 2020 23:55:11 GMT

@Angelface, sorry to hear that things didn't work out with your boyfriend/husband. It's one of the main reasons why one shouldn't let them pay his or her accounts. By doing so, now, we are in this predicament. Remember this for next time. You are an independent woman.

The ticket process isn't going to the best solution for you, and as one of the other people that have mentioned, you need to go directly to the moderator.

Who has the phone? You or your boyfriend/husband? If you have the phone even better because I am guessing, as long as you have a valid credit card or a voucher to add to your account would be what's needed to get the ball rolling. I would strongly suggest a new account, password and new number? Why the new number, well, if your ex is this catty, I wouldn't want him to pull this again on me!

If you need a new SIM card, and you can't afford one, let me know. If you live in the lower mainland, I am happy to give you a new SIM card. No strings attached. I would like to show you NOT all men are pigs! Some are, though! If you need the SIM, send me a private message.

Re: Please I need help I'm locked out of my account

zulu53 — Wed, 13 May 2020 23:54:39 GMT

According to this,

https://www.publicmobile.ca/en/bc/get-help/articles/lost-or-stolen-phone

accounts are only put into suspension, i.e. not locked out. You have 90days to either un-suspend or get a new sim. That is if you have access to the online account. You can keep the number either way. If you do not have access to the account then you would need to talk to a moderator to reset it for you - see other links on how to do this. BUT if this was your ex partners name address on the account then of course this will not happen since it was obviously their account where they "lent" you the sim card. You would then need to get your own account with your own sim and telephone number and move on - just add the credit card of your next partner willing to pay and go with autopay, but at all times keep access to your account to yourself.

Re: Please I need help I'm locked out of my account

Naepalm — Wed, 13 May 2020 23:54:40 GMT

@brettster99 when she said

, "through the ticket to talk to a moderator and even that is giving me issues because I cannot enter my phone number"

I thought she meant I cant enter my phone number because she forgot her number. 😳 lol

Re: Please I need help I'm locked out of my account

Naepalm — Thu, 14 May 2020 00:04:45 GMT

@mpcdesign Ill second that if she is in southwestern ontario.

But seriously if you need a SIM and you are in Ontario I am sure anyone here can help you out including me.

Re: Please I need help I'm locked out of my account

mpcdesign — Wed, 13 May 2020 23:58:35 GMT

@Naepalm, you are so bad. 🙄

@Naepalm wrote:
I thought she meant I cant enter my phone number because she forgot her number. 😳 lol

Re: Please I need help I'm locked out of my account

brettster99 — Wed, 13 May 2020 23:59:49 GMT

@mpcdesign

Well, this is what I am talking about. This is why I love Public mobile. The community rallying together to help another person out. @Naepalm Guess I am not the only one eh? 😊

Re: Please I need help I'm locked out of my account

kselmak — Thu, 14 May 2020 00:17:20 GMT

@Angelface

What happens when you call 611?

Re: Please I need help I'm locked out of my account

brettster99 — Thu, 14 May 2020 00:18:42 GMT

@Angelface

Hopefully that will help you out. And just remember we are here for you during this time. And I want to thank @mpcdesign and @Naepalm for there generosity of offering to help as well

Re: Please I need help I'm locked out of my account

Angelface — Thu, 14 May 2020 00:21:59 GMT

Wow god bless you all

I appreciate it sincerely

I had a month ripped off from me because of this

Re: Please I need help I'm locked out of my account

geopublic — Thu, 14 May 2020 00:22:14 GMT

@Angelface If he activated the account then nothing you can do. Just activate a new account as a new customer.

Re: Please I need help I'm locked out of my account

Angelface — Thu, 14 May 2020 00:22:32 GMT

Not only that I lost my promotion

Just all around hurtin time

Re: Please I need help I'm locked out of my account

brettster99 — Thu, 14 May 2020 00:23:37 GMT

@Angelface

How much was the month amount? I see what I can do

Re: Please I need help I'm locked out of my account

Angelface — Thu, 14 May 2020 00:24:35 GMT

Well my promotion was 35 for 5 gig instead of 45