topic Re: Getting started in Get Support

Getting started

ma_restrepo — Wed, 05 Jan 2022 15:46:46 GMT

Hello,

I ordered 3 sim cards for myself and my kids. I was able to create my self-account for myself but I am not able to create the self-accounts for my 2 kids. Anytime I type their phone numbers I get the same message. The phone number entered is invalid I did try everything and am getting so frustrated because I am not IT savvy Thanks.

Re: Getting started

RossN — Wed, 13 May 2020 21:07:42 GMT

@ma_restrepo the first thing to remember is that each plan/ phone number needs a separate email but you can oversee and pay for all accounts don't forget to use your referral code for them also have a great day

Re: Getting started

geopublic — Wed, 13 May 2020 21:10:37 GMT

@ma_restrepo wrote:
Hello,
I ordered 3 sim cards for myself and my kids. I was able to create my self-account for myself but I am not able to create the self-accounts for my 2 kids. Anytime I type their phone numbers I get the same message. The phone number entered is invalid I did try everything and am getting so frustrated because I am not IT savvy Thanks.

@ma_restrepo

For each additional account you need to use a different email address or if your provider supports an email alias.
Done forget to use your referral code to get the $10 bonus credit for each account and a $1 reward credit to your account every 30 days.
If you can't setup the number porting for each kid just pick a temporary number for now and setup their number ports after you have completed their activation.

Re: Getting started

gblackma — Wed, 13 May 2020 21:24:21 GMT

@ma_restrepo are their phone numbers with Koodo Prepaid? If they are, do as @geopublic suggests , activate with temporary numbers and contact the moderators to port their numbers for you. Please note their accounts Must be active to port them. Welcome to PM. Stay safe.