topic Re: prepaid plan not available from Activate page in Get Support

prepaid plan not available from Activate page

shaaron — Wed, 05 Jan 2022 15:46:18 GMT

where can I find that option?

Re: prepaid plan not available from Activate page

ShawnC13 — Wed, 13 May 2020 16:10:10 GMT

@shaaron wrote:
where can I find that option?

@shaaron , what are you looking to do. When you go through the activation process you will be asked to pick and pay for a plan. You will also be asked if you would like to register a credit card for autopay. Is it something different you are actually trying to ask?

Re: prepaid plan not available from Activate page

Staliger — Wed, 13 May 2020 16:11:41 GMT

@shaaron Could you please give us more details and info? Then, we can better assist you. Thanks.

Re: prepaid plan not available from Activate page

shaaron — Wed, 13 May 2020 16:15:17 GMT

while attempting to activate the SIM card and after selecting a phone number, the process is stopped because there is no prepaid plan that was advertised

Re: prepaid plan not available from Activate page

gblackma — Wed, 13 May 2020 16:16:27 GMT

@shaaron all the plans are prepaid on 30 day cycles.

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:

1. How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2. How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM.Stay safe.

Re: prepaid plan not available from Activate page

ShawnC13 — Wed, 13 May 2020 16:17:43 GMT

@shaaron wrote:
while attempting to activate the SIM card and after selecting a phone number, the process is stopped because there is no prepaid plan that was advertised

@shaaron , what plan were you looking for?

Re: prepaid plan not available from Activate page

kselmak — Wed, 13 May 2020 16:26:00 GMT

Which plan for you want to get?

Thanks