topic Re: Incoming calls not ported in Get Support

Incoming calls not ported

Aomok — Tue, 04 Jan 2022 18:15:20 GMT

I ported two numbers over from bell tonight to take advantage of the 4gb/mth deal, but neither phone seems to be able to receive incoming calls. Data is working and received the welcome texts... Help!

Re: Incoming calls not ported

beerdude111 — Sun, 20 Nov 2016 05:33:57 GMT

You won't recieve incoming calls until the number's been fully ported over, it hasn't been ported over yet (if you pop in your old sim, it'll still be working). You'll know it's fully ported over when you get a text saying your number's been ported over, welcome to PM, or something along those lines.

Re: Incoming calls not ported

hslee1210 — Sun, 20 Nov 2016 05:36:54 GMT

Sometimes, waiting can be a solution. Sometimes not. If you don't want to wait too long, try to get help from one of the moderators. The link below is a same scenario as yours. http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Won-t-receive-incoming-calls/m-p/71308/highlight/true#M7923

Re: Incoming calls not ported

Aomok — Sun, 20 Nov 2016 05:37:39 GMT

How long should that take? Its already been 5 hrs...

Re: Incoming calls not ported

Rockdaddy22 — Sun, 20 Nov 2016 05:38:39 GMT

Sounds like a failed port, if it isn't working by morning I'd send a mod a private message

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: Incoming calls not ported

hslee1210 — Sun, 20 Nov 2016 05:40:10 GMT

I doubt someone would be looking at it at this time especially if it's past 5 hrs already...

Unfortunately, no moderators would be available until tomorrow.

I can tag a moderator here @Mary_M, who solved the problem from the link I posted above.

Hopefully someone can help you tomorrow morning 🙂

Re: Incoming calls not ported

computergeek541 — Sun, 20 Nov 2016 06:05:13 GMT

In most cases, it shouldn't take more than 2.5 hours for a transfer from another wireless carrier. As for not receiving incoming calls, that means your phone number was never ported yet. When you say "Bell", is that Bell Mobility or Bell Canada? Landlines number transfers are expected to be completed within 2 days.

Re: Incoming calls not ported

Rockdaddy22 — Sun, 20 Nov 2016 06:24:48 GMT

Good point geek, I was assuming cell phone. I should of know better than to assume things. 🙂

Re: Incoming calls not ported

computergeek541 — Sun, 20 Nov 2016 06:16:06 GMT

@Rockdaddy22 wrote:
Good point geek, I was assuming cell phone. I should know better than to assume things. 🙂

I did the same thing and assumed a wireless-to-wireless transfer but then edited my post a minute later because I realized that the OP never really specified that it was from Bell's cell phone division.

Re: Incoming calls not ported

Aomok — Sun, 20 Nov 2016 14:08:59 GMT

Ahh it is bell Mobility! It still hasn't ported over yet, so not sure what to do now, just wait for a mod to answer?

Re: Incoming calls not ported

Rockdaddy22 — Sun, 20 Nov 2016 21:35:31 GMT

Unfortunately yes

Re: Incoming calls not ported

Boomsly — Sun, 20 Nov 2016 21:49:43 GMT

Is bell being a pain in the ass about these ports? I'm with bell, and it's been over 56 hours since I activated with public mobile and incoming calls are still not coming into public mobile.

Re: Incoming calls not ported

Rockdaddy22 — Sun, 20 Nov 2016 22:04:37 GMT

What number did you provide when attempting to port? Account number, Pin or imei?

Re: Incoming calls not ported

Aomok — Sun, 20 Nov 2016 22:12:16 GMT

I did pin... Not working still and no responses from mods either...

Re: Incoming calls not ported

Rockdaddy22 — Sun, 20 Nov 2016 22:17:08 GMT

Account number is definitely the preferred method, I wish PM would make it mandatory. I'm sorry all you can do is wait.

Re: Incoming calls not ported

Boomsly — Sun, 20 Nov 2016 22:36:24 GMT

I provided my account number and Imei, I'm sure it was the Imei that messed mine up, I have geeksquad and this is my replacement phone so the Imei is different than my originally activated cell phone. Unfortunately didn't think of that during sign up.

Re: Incoming calls not ported

Rockdaddy22 — Sun, 20 Nov 2016 22:37:57 GMT

Definitely a possibility, I really hate the imei and pin. They've caused countless problems around here in the last few weeks 😞

Re: Incoming calls not ported

computergeek541 — Mon, 21 Nov 2016 02:33:47 GMT

@Rockdaddy22 wrote:
Definitely a possibility, I really hate the imei and pin. They've caused countless problems around here in the last few weeks 😞

Yet in one of the posts by Public Mobile, they insists that IMEI is best for number porting. I wonder if that was a typo. IMEI numbers that are registered at a provider can change from time to time and they don't always use the IMEI of the most current connected device as being on file. PINs can also be changed by customer, forgotten, or incorrectly set up at the time of activation. Account number is the only 100% foolproof piece of porting information. It's usually listed on carrers' self-serve customer accounts and can be even be cut and pasted when activating the Public service. It leaves no room for doubt that the information is correct. Why people are using IMEI or PIN is beyond me.

Re: Incoming calls not ported

Nanalogue — Mon, 21 Nov 2016 03:16:42 GMT

I used acct# for both rogers numbers. One ported in 30 mins successfully and the other one ... can use data, text and make calls but no incoming texts and calls for past 3 days 😞

Re: Incoming calls not ported

Rockdaddy22 — Mon, 21 Nov 2016 13:23:12 GMT

That's interesting, I'd love to find out the reason for your failed port. Have you contacted a mod?

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858