topic Re: I have a question to ask in Get Support

Re: I have a question to ask

biju822 — Wed, 05 Jan 2022 15:45:38 GMT

I have the Easyfone A4 Prime. When I insert my public mobile SIM I am able to send and receive text messages and phone calls no problem but the data will not work.

I have gone through the following thread but the solution there did not work for me:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/I-have-a-question-to-ask/m-p/486476#M38287

One question I had regarding that thread is that it references the network settings on the phone. They are as follows:

These are the settings

Network Account:

Telus

Telus ISP

Clearnet

Koodo

when Clicking Telus,

Name Telus

Username

Passwords

Access Point sp.telus.com

Auth type Pap, Cgap, Pap or Chap, None

IP type Botrh, Ipv4, Ipv6

Gateway 74.49.0.18

Port 80

Set Homepage http://aliasredirect.net/proxy/mmsc

Advanced settings DNS address 0.0.0.0

Network type HTTP

I was wondering what userid and passwd to use in those settings as that is the only part of the thread that I am uncertain of.

I have moved my public mobile SIM that I was using in this phone to a Samsung Galaxy S10 and verified that I am able to use data with that SIM. I have also tried a Bell and a Rogers SIM in the Easyfone A4 and data worked fine. I am not able to get it to work with the Public Mobile SIM though.

When I try to connect to the internet on the Easyfone with the Public mobile SIM I receive the error message dial failed.

Re: I have a question to ask

JoyLuck — Tue, 12 May 2020 18:21:06 GMT

@biju822 wrote:
Where would I get my userid and password?
I am having the same issue

Your userid is your email address. If you have more than one email address look through them for a welcome message from PM when you signed up. You can then use the Forgot your password link on the self service page.

If you are still having problems you will need to contact a moderator for assistance;

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”.

Step 5: Then choose “No, I want a human”.

Step 6: Create your ticket.

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

Re: I have a question to ask

Luddite — Tue, 12 May 2020 18:32:57 GMT

@biju822 You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or, if appropriate, submitting a ticket to the moderators.

Re: I have a question to ask

Naepalm — Tue, 12 May 2020 18:43:18 GMT

@biju822 wrote:
Where would I get my userid and password?
I am having the same issue

Can I assume that you are talking about your self serve account?

You would have one when you set up your self serve it would be your email that you used.

If you have not set up a self-serve account you can do so Register for your self serve account

Re: I have a question to ask

biju822 — Tue, 12 May 2020 18:55:41 GMT

Sorry I have the same problem described in this thread using the Easyfone A4 prime.

These are the settings

Network Account:

Telus

Telus ISP

Clearnet

Koodo

when Clicking Telus,

Name Telus

Username

Passwords

Access Point sp.telus.com

Auth type Pap, Cgap, Pap or Chap, None

IP type Botrh, Ipv4, Ipv6

Gateway 74.49.0.18

Port 80

Set Homepage http://aliasredirect.net/proxy/mmsc

Advanced settings DNS address 0.0.0.0

Network type HTTP

I am wondering what should be used for the user name and password under these settings. I tried my userid and passwd that I use online to access my account information but that did not work.

When I use a rogers or bell SIM everything works fine.

Re: I have a question to ask

biju822 — Tue, 12 May 2020 19:01:41 GMT

I apologize everyone I thought I was replying to a specific thread I was reading and it looks like I started a new one. Please ignore this post and I will try again to post to the proper thread so that people know what I am talking about. 😥

Re: I have a question to ask

Naepalm — Tue, 12 May 2020 19:05:34 GMT

@biju822 you don't have to start a new thread just clarify in this one. Or edit your original post by clicking on the top three dots in the post.

Re: I have a question to ask

Luddite — Tue, 12 May 2020 19:11:44 GMT

@biju822 wrote:
I apologize everyone I thought I was replying to a specific thread I was reading and it looks like I started a new one. Please ignore this post and I will try again to post to the proper thread so that people know what I am talking about. 😥

I've lost track of it, but I think there was a post showing the fix within the thread where you first posted.

EDIT: here it is: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/I-have-a-question-to-ask/m-p/486587/highlight/true#M38312

Re: I have a question to ask

computergeek541 — Wed, 13 May 2020 21:10:17 GMT

@biju822 wrote:
I have the Easyfone A4 Prime. When I insert my public mobile SIM I am able to send and receive text messages and phone calls no problem but the data will not work.

I have gone through the following thread but the solution there did not work for me:
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/I-have-a-question-to-ask/m-p/486476#M38287

One question I had regarding that thread is that it references the network settings on the phone. They are as follows:
These are the settings

Network Account:
Telus
Telus ISP
Clearnet
Koodo

when Clicking Telus,

Name Telus

Username
Passwords
Access Point sp.telus.com
Auth type Pap, Cgap, Pap or Chap, None
IP type Botrh, Ipv4, Ipv6
Gateway 74.49.0.18
Port 80
Set Homepage http://aliasredirect.net/proxy/mmsc

Advanced settings DNS address 0.0.0.0

Network type HTTP

I was wondering what userid and passwd to use in those settings as that is the only part of the thread that I am uncertain of.

For the APN settings, username and password should be left blank. In any event, those settings that you have there won't work. You must use the Public Mobile settings. The access point should be sp.mb.com .

Re: I have a question to ask

biju822 — Wed, 13 May 2020 21:54:31 GMT

That got it working. Thank you!!!

Re: I have a question to ask

computergeek541 — Tue, 23 Jun 2020 07:40:43 GMT