topic Re: Invalid SIM for New Activation in Get Support

Invalid SIM for New Activation

Druggie20 — Wed, 05 Jan 2022 15:45:20 GMT

Hi all,

I set my daughter up with a Public Mobile account last year but we had some issues so I needed to purchase a second SIM card before getting everything up and running. My phone's contract is done so looking to port my number over to PM but I'm not able to use the first SIM card we purchased (getting 'Invalid SIM' on the Activation screen).
Does it makes sense that the first SIM was voided and/or still attached to that account?

Is there a way to 'clear' that first association and use this SIM for a second phone?

Thanks,
Chris

Re: Invalid SIM for New Activation

gblackma — Tue, 12 May 2020 01:58:23 GMT

Sorry @Druggie20 that SIM is garbage now. You need to start over with a new SIM and email address.

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome back to PM. Stay safe.

Re: Invalid SIM for New Activation

Naepalm — Tue, 12 May 2020 01:59:25 GMT

@Druggie20 wrote:
Hi all,
I set my daughter up with a Public Mobile account last year but we had some issues so I needed to purchase a second SIM card before getting everything up and running. My phone's contract is done so looking to port my number over to PM but I'm not able to use the first SIM card we purchased (getting 'Invalid SIM' on the Activation screen).
Does it makes sense that the first SIM was voided and/or still attached to that account?
Is there a way to 'clear' that first association and use this SIM for a second phone?
Thanks,
Chris

If you activated it with another account no you will no longer be able to use, especially after 90 days when that plan would be cancelled.

When porting make sure that you use a new SIM, depending on where you are someone may be able to toss one in the mail for you or order one from Public mobile.

Remember when you port your number you need your account number and the name on the account of the previous provider to port the number over.

It will automatically cancel your account with your previous provider.

Note: if that provider is koodo pre paid you will need to contact the moderators here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

ninja @gblackma got in 25 second before me LOL

Re: Invalid SIM for New Activation

Druggie20 — Tue, 12 May 2020 02:02:15 GMT

Thanks for confirming. I'll track down a 'fresh' SIM!
Chris

Re: Invalid SIM for New Activation

Druggie20 — Tue, 12 May 2020 02:03:11 GMT

If I have another issue signing up, I'll try to give you a heads up to chime in first 🙂

Chris

Re: Invalid SIM for New Activation

kselmak — Tue, 12 May 2020 02:15:11 GMT

Hi @Druggie20

You may want to consider using incognito mode with clean cache, the signup prices is smoother

Also if you are paying by credit card avoid apartment field and the space on zip code, they always cause a failure.

If you do run into problems the place to get direct help is here https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Welcome back to public mobile