topic Can Not Send Picture Messages in Get Support

Can Not Send Picture Messages

CJ01 — Wed, 05 Jan 2022 15:44:59 GMT

I've been unable to send picture messages since I switched to Public Mobile nearly a year ago. My plan has data allocated and my phone has data enabled. I also believe I have the correct APN settings set.

The weird thing is, everything else works, text, mobile browsing, I can even receive picture messages, I just can't send them for some reason.

Any help would be appreciated.

Re: Can Not Send Picture Messages

BearFBI — Mon, 11 May 2020 18:25:26 GMT

@CJ01 Is it your phone? Can you try putting your SIM into another phone and try to send the message. Also I would double check the APN settings. That seems very odd that you can receive them. Whats the exact message you get when sending pictures.

Refer to this article for APN settings

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/m-p/3

Re: Can Not Send Picture Messages

gblackma — Mon, 11 May 2020 18:24:24 GMT

@CJ01 what's the make and model of your phone? Thanks.

Re: Can Not Send Picture Messages

popping — Mon, 11 May 2020 18:28:45 GMT

@CJ01 wrote:
I've been unable to send picture messages since I switched to Public Mobile nearly a year ago. My plan has data allocated and my phone has data enabled. I also believe I have the correct APN settings set.

The weird thing is, everything else works, text, mobile browsing, I can even receive picture messages, I just can't send them for some reason.

Any help would be appreciated.

If you are using iPhone using iMessage, you need to enable SMS settings under the iMessage settings in order for iPhone to send out SMS/MMS using the mobile channel instead of using iMessage protocol.

Re: Can Not Send Picture Messages

benfatto — Mon, 11 May 2020 18:29:37 GMT

@CJ01 Make sure your pictures are less than 3 mb. Try sending a text with no picture but include an emoji. 🤔 This will confirm it's an issue with pictures and not MMS itself.

Re: Can Not Send Picture Messages

CJ01 — Mon, 11 May 2020 18:29:42 GMT

I have the correct APN settings, I've checked and rechecked multiple times.

I don't know if it's my phone, I can't easily swap sims at this time.

The message I get is, "currently unable to send message it will be sent when service becomes available."

Re: Can Not Send Picture Messages

gblackma — Mon, 11 May 2020 18:32:02 GMT

@CJ01 so, what's the make and model of your phone? Thanks.

Re: Can Not Send Picture Messages

CJ01 — Mon, 11 May 2020 18:32:30 GMT

Sony Xperia Xa1.

Re: Can Not Send Picture Messages

Naepalm — Mon, 11 May 2020 18:33:01 GMT

@CJ01 wrote:
I have the correct APN settings, I've checked and rechecked multiple times.

I don't know if it's my phone, I can't easily swap sims at this time.

The message I get is, "currently unable to send message it will be sent when service becomes available."

Have you tried to restart your phone, Check that your network settings are set to public mobile?

You may need tech support from the mods:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can Not Send Picture Messages

popping — Mon, 11 May 2020 18:36:27 GMT

@CJ01 wrote:
Sony Xperia Xa1.

Check your APN settings and pay attention to the MMS fields

https://apn-canada.gishan.net/en/apn/public-mobile/sony-xperia-xa1

You can also try the easy way to restart your phone with PM SIM card inserted and let it configure your phone automatically.

Re: Can Not Send Picture Messages

CJ01 — Mon, 11 May 2020 18:37:39 GMT

Yeah, I'm able to send texts just fine, even with emoji.

Re: Can Not Send Picture Messages

BearFBI — Mon, 11 May 2020 18:41:22 GMT

@CJ01 Well I'm sure you have restarted your phone in the past year so I wouldn't try that. Try to reset your network settings. If you know anyone that uses a different carrier ask them if you can use their SIM and try sending a picture through that. if that dose not work then you might need to factory reset your phone. It could be possible that it is a problem with Public Mobile. But ive never heard anything like this before.

Take a look at this article. Its not for your exact model but I'm sure its not much different.

https://thedroidguy.com/mms-wont-send-sony-xperia-xz-premium-troubleshooting-guide-1080830

Re: Can Not Send Picture Messages

gblackma — Mon, 11 May 2020 18:44:45 GMT

@CJ01 reset your network settings

Reset Network Settings SONY Xperia XA1 Ultra Dual

Turn on the device by holding the Power button for a short while.
Then choose Settings and System.
After that select Reset and network settings reset.
At the end tap Reset Settings and Reset Settings.
Great!

Restart your phone amd Enable data and Try sending an mms message. If that doesnt work check and correct your APN settings.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Re: Can Not Send Picture Messages

Naepalm — Mon, 11 May 2020 18:49:30 GMT

@CJ01 wrote:
Yeah, I'm able to send texts just fine, even with emoji.

~~do you have a Samsung galaxy or a~~ Does your phone have power-saving mode? Here is a video that explains if it is on that could be stopping your phone from sending MMS.

power saving mode on

Check out this page on how to set up your Xperia Xa1

Set up my Xperia Xa1

Re: Can Not Send Picture Messages

CJ01 — Mon, 11 May 2020 18:57:38 GMT

APN enable/disable is grayed out with a toggle on off switch. Other than that, everything is the same.

Re: Can Not Send Picture Messages

gblackma — Mon, 11 May 2020 19:03:13 GMT

@CJ01 try this manually select another carrier as your network. Restart your phone. Manually select back PM baxk as your network and restart your phone. Try sending an mms text message now. Let us know if this doesn't work. Thanks.

Re: Can Not Send Picture Messages

CJ01 — Mon, 11 May 2020 19:06:38 GMT

How do I select another carrier? When I search for one nothing happens.

Re: Can Not Send Picture Messages

gblackma — Mon, 11 May 2020 19:18:00 GMT

@CJ01

Select Another Network Manually

1. From your Home screen, tap .

2. Find and tap Settings > More > Mobile networks > Network operators.

3. Tap Search mode, then select Manual.

4. Select a network.

Re: Can Not Send Picture Messages

gpixel — Mon, 11 May 2020 19:20:27 GMT

Re: Can Not Send Picture Messages

CJ01 — Mon, 11 May 2020 19:46:16 GMT

I don't have those options at all. In mobile networks I can select service providers and search networks, but there is no manual option—if I select search it just searches forever and nothing happens.