topic Re: self serve down? in Get Support

self serve down?

ChowtimeApricot — Wed, 05 Jan 2022 15:44:45 GMT

I Just get a white page, anyone else? https://selfserve.publicmobile.ca/

Re: self serve down?

gpixel — Mon, 11 May 2020 17:23:30 GMT

@ChowtimeApricot use your browser in incognito/private mode and try again. it seems the site is having technical difficulties just keep trying self serve in those modes.

Re: self serve down?

Staliger — Mon, 11 May 2020 17:26:19 GMT

@ChowtimeApricot Works for me on Google chrome. Did you clear cache/cookies or used incognito mode?

Re: self serve down?

Naepalm — Mon, 11 May 2020 17:28:34 GMT

@ChowtimeApricot wrote:
I Just get a white page, anyone else? https://selfserve.publicmobile.ca/

I am also only getting a white page right now. ;/

Re: self serve down?

popping — Mon, 11 May 2020 17:30:18 GMT

@ChowtimeApricot

Which browser are you using?

Self-serve portal is working. I am using Windows 10 Chrome and Opera browser.

Restart your browser and try again.

Re: self serve down?

Naepalm — Mon, 11 May 2020 17:33:41 GMT

@popping I just tried google chrome it is cleared cache, tried incognito, tried brave browser there is definitely something wrong with the page.

Try closing your browser popping and reopen it may look like you are in but you are kinda pseudo in.

Re: self serve down?

Naepalm — Mon, 11 May 2020 17:36:19 GMT

@popping are you on mobile or desktop, my mobile works but desktop doesn't. Im on a Mac book pro for desktop.

Re: self serve down?

Naepalm — Mon, 11 May 2020 17:43:12 GMT

@ChowtimeApricot @popping I went into incognito and it worked.

@gblackma @Staliger @gpixel Only works on a desktop in incognito/private mode.

Re: self serve down?

gblackma — Mon, 11 May 2020 17:44:42 GMT

@ChowtimeApricot it's down for me too. Samsung tablet using Google chrome in Toronto. Also doesn't work using edge or chrome on a desktop in incognito mode.

Re: self serve down?

popping — Mon, 11 May 2020 18:05:01 GMT

@Naepalm wrote:
@ChowtimeApricot @popping I went into incognito and it worked.

@gblackma @Staliger @gpixel Only works on a desktop in incognito/private mode.

I am using my laptop Windows 10 Chrome Version 81.0.4044.138 (Official Build) (64-bit) which is the latest version. I am not using incognito mode and I can login to self-serve.

Re: self serve down?

Alan53 — Mon, 11 May 2020 18:01:02 GMT

Popping Mayor: You don't say if you connected or not. I can't.

Re: self serve down?

popping — Mon, 11 May 2020 18:08:54 GMT

@Alan53 wrote:
Popping Mayor: You don't say if you connected or not. I can't.

I updated my post. Yes, I can login to my self-serve without going into incognito mode with latest Windows 10 64 bits version of Chrome.

Re: self serve down?

Naepalm — Mon, 11 May 2020 19:13:35 GMT

@ChowtimeApricot

I contacted the Moderators and they seemed to have fixed it, try it again.

Thank you!