topic Re: Lost sim card... in Get Support

Lost sim card...

Ale1 — Wed, 05 Jan 2022 15:44:19 GMT

Hey I lost my phone (with the sim card in it). Getting a new phone. I ordered a new sim card but want to keep the same number. What do I do?

Re: Lost sim card...

ddeep91 — Wed, 26 Feb 2020 02:16:08 GMT

@Ale1

just login into your account and choose the Change SIM card option, enter the new sim card number and everything else remains the same.

Cheers

Re: Lost sim card...

gblackma — Wed, 26 Feb 2020 02:21:13 GMT

Sorry to hear that @Ale1 . First go into your self service account and use the lost /stolen feature to deactivate your account. You can also contact the moderators and ask them to place your phone on the blacklist. When you have the new SIM and phone, then take your phone off lost stolen. And do as @ddeep91 suggests.

Also, think about what may be exposed because of the lost phone. Email addresses, bank, credit card information. And change passwords accordingly.

Re: Lost sim card...

moalkhatib — Wed, 26 Feb 2020 03:33:59 GMT

Activate the new sim with same account, just replace sim