topic Re: Unable to receive incoming text messages but outgoing call/texts and data usage are okay in Get Support

Unable to receive incoming text messages but outgoing call/texts and data usage are okay

tonino — Wed, 05 Jan 2022 15:44:15 GMT

Bit of a weird glitch, as the title states: can't seem to receive text messages or calls.

Outgoing calls and texts are good and data works too.

Been with PM for a couple of months now without issue so don't think it's a question of phone compatibility.

Checked the APN settings and they're fine.

Tried restarting, powering off, removing the SIM and restarting; no difference.

Sometimes a bunch of incoming messages will arrive so not sure if it's an issue with me or maybe a service hiccup (some are delayed over a day though).

Opened a ticket with the mods but wanted to see if anyone knew anything I could try in the meantime.

Thanks!

Re: Unable to receive incoming text messages but outgoing call/texts and data usage are okay

totalUser — Mon, 11 May 2020 00:37:13 GMT

It's of technical nature only mods can help, you did the right thing they will provision your account

Re: Unable to receive incoming text messages but outgoing call/texts and data usage are okay

gblackma — Mon, 11 May 2020 00:37:10 GMT

@tonino try resetting your network. What's the make and model of your phone? Thanks. Stay safe.

Re: Unable to receive incoming text messages but outgoing call/texts and data usage are okay

Naepalm — Mon, 11 May 2020 00:38:20 GMT

@tonino only thing I can think of is you are bounicng in and out of Public Mobile network. Make sure your network settings are locked to Public Mobile, other possibility is reception. Are you in an area that has shoddy reception and once you get into good reception all those texts come in?

Re: Unable to receive incoming text messages but outgoing call/texts and data usage are okay

Luddite — Mon, 11 May 2020 00:39:55 GMT

a) On the calls issue check that your phone hasn't accidentally had "do not disturb" activated.
b) More generally try rebooting your phone.

c) When you have trouble sending or receiving SMS, it's possible that a ”force" change of your SMS settings may solve the issue.

• Go to Settings

• Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

• When you exit the menu the phone should lose the network.

• Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

SMS delays:

https://help.nexmo.com/hc/en-us/articles/204014893-What-Causes-a-Delay-in-Delivering-SMS-Messages-

Re: Unable to receive incoming text messages but outgoing call/texts and data usage are okay

tonino — Mon, 11 May 2020 00:41:40 GMT

Definitely sounds possible. I did travel to a new area since opening the account but I've had coverage there with Koodo/Telus before.

Don't think it was a reception issue (bars were showing) but also possible.

Going to try and force network settings to PM.

Thanks!

Re: Unable to receive incoming text messages but outgoing call/texts and data usage are okay

Naepalm — Mon, 11 May 2020 00:48:49 GMT

@toninoalso is it for all or only unknown callers? My wife had her phone on silence all unknown callers and thought ahe was not receiving calls but actually she was and her phone would stop the call before it rang.

edit: Disregard I thought it was incoming calls and text sorry 🤫

Re: Unable to receive incoming text messages but outgoing call/texts and data usage are okay

tonino — Mon, 11 May 2020 00:54:09 GMT

The reset seemed to do the trick...

Good tip to know for the future if something similar happens again.

Thanks!