topic Re: No data/text/calls in Get Support

No data/text/calls

Deborah13 — Wed, 05 Jan 2022 15:44:12 GMT

My phone was working fine. I was a new customer about 2 weeks ago. I was using my phone this morning and then all of sudden nothing was working. I think it's the SIM card. I tried taking it out and back in again and restarting my phone. Still won't work. I tried putting in another phone and it won't work there either. I can't make/receive calls, text messages or use data. Only thing working is WIFI. Please help.

Re: No data/text/calls

Jb456 — Sun, 10 May 2020 23:31:04 GMT

Have you logged into your self serve account and checked the status of your account? What does it say?

What happens when you call 611?

Re: No data/text/calls

Staliger — Sun, 10 May 2020 23:28:13 GMT

@Deborah13 Can you tell what does your self-service account status? Active or Suspended?

Re: No data/text/calls

Naepalm — Sun, 10 May 2020 23:35:34 GMT

@Deborah13 service doesnt usually just drop except in extenuating circumstances. Did you receive any sort of text this morning saying your number was being ported?

If you use any banking apps, I would go and change your password immediately.. Just speaking from experience seeing this happen to friends. I dont want to alarm you but you should be cautious.

Contact the Moderators: By clicking on the question mark asking to speak to a human.

@Ciprian_C @Gely_F @can you help this customer as this might be a bit more urgen

Cheers

Re: No data/text/calls

Dunkman — Sun, 10 May 2020 23:32:15 GMT

@Deborah13

If you just activated 2 weeks ago, your account should still be active. But, check your self service account.

Sim card rarely malfunctioned, but possible.

If you are unable to access your self service account, it may be possible the somebody SIM jacked your account. Ie. Somebody fraudulently ported your number to another account.

Re: No data/text/calls

mpcdesign — Mon, 11 May 2020 00:19:27 GMT

@Deborah13, since we haven't back, does that mean, no news is good news?

If not, by any chance can you test the SIM card on a different phone? I only ask to see if if it is a device issue or the SIM. I agree with the OP that a SIM doesn't poop out like that but it could. And the other OP said maybe, your number got jacked. That would totally suck, to be honest with you. But, by testing it on somebody's else phone or an old phone could be peace of mind knowing the later two issues would be a bummer!

Re: No data/text/calls

hairbag1 — Mon, 11 May 2020 00:36:26 GMT

@Deborah13 wrote:
My phone was working fine. I was a new customer about 2 weeks ago. I was using my phone this morning and then all of sudden nothing was working. I think it's the SIM card. I tried taking it out and back in again and restarting my phone. Still won't work. I tried putting in another phone and it won't work there either. I can't make/receive calls, text messages or use data. Only thing working is WIFI. Please help.

@mpcdesign...looks like @Deborah13 is gone for now...but she did mention that she tried the sim in a different phone without success.

As we haven't heard back, I wonder if the account was suspended for some reason. Until she checks her account status and gets back to us...we'll never know for sure.

😷

Re: No data/text/calls

Deborah13 — Mon, 11 May 2020 00:53:15 GMT

status is showing active.

Re: No data/text/calls

Naepalm — Mon, 11 May 2020 00:57:21 GMT

@Deborah13 can you check to see your usage on the account see when the last time there was a text sent? Just want ro make sure that someone is not using that number are my thoughts.

Re: No data/text/calls

totalUser — Mon, 11 May 2020 01:04:20 GMT

Wow that's a new one

It is possible that is sim

Before touching the sim again could you please try (in your self serve) reporting your phone lost then report it found and restart the phone.

If that doesn't work try cleaning the sim with alcohol

Re: No data/text/calls

totalUser — Mon, 11 May 2020 01:02:46 GMT

@Deborah13

Also can you please log back in and check that your sim number and the sim number in your account match

If they don't pleasechange your security question and password asap

Re: No data/text/calls

Deborah13 — Mon, 11 May 2020 01:20:10 GMT

thank you. I didn't think of that. I looked and it was the last text I sent, nothing since. A Moderator is looking into this situation for me. thanks to everyone for all the great advice. I appreciate it.

Re: No data/text/calls

hairbag1 — Mon, 11 May 2020 03:24:40 GMT

@Deborah13 wrote:
thank you. I didn't think of that. I looked and it was the last text I sent, nothing since. A Moderator is looking into this situation for me. thanks to everyone for all the great advice. I appreciate it.

For future reference, please let us know when it gets resolved and what was the corrective measure to fix it.

Thanks

Re: No data/text/calls

Eliza5 — Mon, 11 May 2020 05:33:27 GMT

Hi,

Public Mobile is pretty good about these things...

@Deborah13 there could be something wrong with the SIM card. Try taking it to PM and they will replace it and check it for you.

Stay safe and healthy.

Eliza5

Re: No data/text/calls

Deborah13 — Mon, 11 May 2020 21:07:00 GMT

It's been fixed, but I don't know how. Must have been tech support by moderator. It just started to work again. Thank you to everyone for your support and troubleshooting. I learned a lot and hope that this never happens again. Have a great night!

Re: No data/text/calls

ryanrudolf — Tue, 12 May 2020 00:57:59 GMT

@Deborah13 wrote:
It's been fixed, but I don't know how. Must have been tech support by moderator. It just started to work again. Thank you to everyone for your support and troubleshooting. I learned a lot and hope that this never happens again. Have a great night!

im glad it's all sorted out now and working!

Re: No data/text/calls

fdrcamb519 — Tue, 12 May 2020 01:14:08 GMT

@Deborah13

We are happy problem is solved, in the future, if you have any questions or concerns, the PM community is here to help.