topic Re: “One or more media attachments were removed“ in Get Support

“One or more media attachments were removed“

SusanMarie — Wed, 05 Jan 2022 15:43:50 GMT

I get this message 'One or more media attachments were removed' after trying to download a picture in Messaging. Anyone know why?

Re: “One or more media attachments were removed“

gblackma — Mon, 24 Feb 2020 20:58:47 GMT

@SusanMarie is mobile data enabled on your phone? Do you get that message for all picture messages? Can you send/receive mms messages? It sounds like some of the pictures are too large for text messaging. Do you have whatsapp on your phone? You can ask your contact to resend the large pictures over that instead. On The other hand, could you post a screenshot of your apn settings? Thanks.

@SusanMarie wrote:
I get this message 'One or more media attachments were removed' after trying to download a picture in Messaging. Anyone know why?

Re: “One or more media attachments were removed“

geopublic — Mon, 24 Feb 2020 21:15:44 GMT

@SusanMarie wrote:
I get this message 'One or more media attachments were removed' after trying to download a picture in Messaging. Anyone know why?

@SusanMarie If you have an iPhone and the person sending you the MMS is an Android user then this happens sometimes due to cross platform issues with IPhones. Other times it could be the file is too large.

You might want to try resetting your network settings to fix network related issues. This can be done by going to Settings > General > Reset > Reset Network Settings. Your device will automatically restart once it is finished; you will also need to re-enter your Wi-Fi password to reconnect to your wireless networks.

Re: “One or more media attachments were removed“

will13am — Mon, 24 Feb 2020 21:06:33 GMT

This sounds like a max file size limitation with the MMS standard. It has nothing to do with the phone or service provider.

Re: “One or more media attachments were removed“

CannonFodder — Mon, 24 Feb 2020 22:26:01 GMT

@will13am wrote:
This sounds like a max file size limitation with the MMS standard. It has nothing to do with the phone or service provider.

Yeah, although I don't receive a lot of this sort of thing, I have received some fairly large pics before, and didn't have an issue, so I would think the file must be QUITE sizeable(anybody know what the MMS limit is?), OR, could it possibly be that the OP has run out of data?

Re: “One or more media attachments were removed“

scorpio17 — Mon, 24 Feb 2020 23:16:33 GMT

I read that it is 1MB limit in Public Mobile.

@CannonFodder wrote:
Yeah, although I don't receive a lot of this sort of thing, I have received some fairly large pics before, and didn't have an issue, so I would think the file must be QUITE sizeable(anybody know what the MMS limit is?), OR, could it possibly be that the OP has run out of data?