topic Re: Extra charge in Get Support

Extra charge

rakhtar97 — Wed, 05 Jan 2022 15:43:47 GMT

Hi,

im being charged $10 a month extra every month. Can someone help me pls?

i see 2 transactions different dates on my credit card. $10 (I don't know what this is) and $20 (for my plan)

thank you

Re: Extra charge

dabr — Mon, 24 Feb 2020 20:46:04 GMT

@rakhtar97 wrote:
Hi,

im being charged $10 a month extra every month. Can someone help me pls?

i see 2 transactions different dates on my credit card. $10 (I don't know what this is) and $20 (for my plan)

thank you

Are you on an older grandfathered in plan, because there are no $20 plans being offered by PM. What is the total amount you are being charged on your CC and how long has this been happening.

Can you post a screenshot of your payment history (minus personal info) so we can see what might have happened?

Re: Extra charge

computergeek541 — Mon, 24 Feb 2020 20:47:34 GMT

@rakhtar97 wrote:
Hi,

im being charged $10 a month extra every month. Can someone help me pls?

i see 2 transactions different dates on my credit card. $10 (I don't know what this is) and $20 (for my plan)
https://publicmobile.ca.ada.support/chat/
thank you

Which plan do you have? Public Mobile hasn't offered a $20 plan for quite a while. Do you have a second account with Public Mobile, or did you give permission for a family member to use y our credit card?

If not, you will need to contact the moderarators to look into this. A ticket can be opened by going to: https://publicmobile.ca.ada.support/chat/

Re: Extra charge

rakhtar97 — Mon, 24 Feb 2020 20:51:07 GMT

Re: Extra charge

rakhtar97 — Mon, 24 Feb 2020 20:52:38 GMT

Re: Extra charge

dabr — Mon, 24 Feb 2020 20:55:19 GMT

@rakhtar97 Looking at your payments, did you make a purchase of any add-ons recently and that may explain the second charge?

Edit: You may also want to check out the current plans PM has because they probably offer better value than the one you are on. Here is the link: https://www.publicmobile.ca/plans

Re: Extra charge

rakhtar97 — Mon, 24 Feb 2020 20:53:31 GMT

I am on $25 dollar plan and I get $2 autopay reward and $3 loyalty.

Re: Extra charge

rakhtar97 — Mon, 24 Feb 2020 20:56:17 GMT

Yes I did but it shouldn't go on every month that was a one time purchase. I bought some long distance minutes. Because I couldn't call out Ontario. But then someone told me to change to $25 plan. Then I changed to that. Thank you

Re: Extra charge

dabr — Mon, 24 Feb 2020 20:56:33 GMT

@rakhtar97 wrote:
I am on $25 dollar plan and I get $2 autopay reward and $3 loyalty.

Okay, that makes sense! So you didn't make any other add-on purchases recently?

Re: Extra charge

rakhtar97 — Mon, 24 Feb 2020 20:57:20 GMT

No I didn't

Re: Extra charge

dabr — Mon, 24 Feb 2020 20:59:00 GMT

@rakhtar97 wrote:
Yes I did but it shouldn't go on every month that was a one time purchase. I bought some long distance minutes. Because I couldn't call out Ontario. But then someone told me to change to $25 plan. Then I changed to that. Thank you

Yes if you only made a purchase once, then there should be no further extra charges, so best to contact moderators using the link provided by computergeek earlier. They will be able to see what happened and issue you an account credit to use towards your next renewal.

Re: Extra charge

rakhtar97 — Mon, 24 Feb 2020 21:00:02 GMT

Thank you very much

Re: Extra charge

will13am — Mon, 24 Feb 2020 21:10:29 GMT

@rakhtar97, you might want to give the current $25 plan a good look. It includes Canada wide calling, international text and 1GB data. This new plan offers a lot more than your legacy plan for the same cost.

Re: Extra charge

dabr — Mon, 24 Feb 2020 21:11:59 GMT

@will13am wrote:
@rakhtar97, you might want to give the current $25 plan a good look. It includes Canada wide calling, international text and 1GB data. This new plan offers a lot more than your legacy plan for the same cost.

@will13am I believe OP clarified that he changed to the $25 plan recently.

Re: Extra charge

geopublic — Mon, 24 Feb 2020 21:13:08 GMT

@rakhtar97 wrote:
Hi,

im being charged $10 a month extra every month. Can someone help me pls?

i see 2 transactions different dates on my credit card. $10 (I don't know what this is) and $20 (for my plan)

thank you

@rakhtar97 Access your selfserve account and hit the Payment History link. Pick at least the 60 days date range. You should be able to quickly figure out what is going on. If not, post a screenshot and we can help you decipher on what's going on. (Blackout any personal information).

Re: Extra charge

kselmak — Mon, 24 Feb 2020 21:49:08 GMT

@rakhtar97

If you login to your self serve and check out the payment history or will tell you exactly what was that for.

Do you have only one account with public mobile?

Thanks

Re: Extra charge

rakhtar97 — Wed, 04 Mar 2020 00:57:12 GMT

No I have 2 accounts but the other account is ok. It's just this one.

i actually got another charge $13.56 ok February 23, 2020.

what should I do?

thanks

Re: Extra charge

kselmak — Wed, 04 Mar 2020 01:14:35 GMT

@rakhtar97 wrote:
No I have 2 accounts but the other account is ok. It's just this one.

i actually got another charge $13.56 ok February 23, 2020.

what should I do?

thanks

@rakhtar97 can you please login to your account

Then go here https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

Expand it over 60 days and take a screenshot

Zoomout or blackout your personal and account info ( this is public forum)

Then post it here so we can figure out why were you charged ( little picture of camera above the message window when you reply here)

Thanks

Re: Extra charge

rakhtar97 — Wed, 04 Mar 2020 01:18:45 GMT

Sorry to get something straight. Are you working for public mobile? Because ppl are asking me for information and I'm providing the information. But nothing is getting resolved.

Re: Extra charge

kselmak — Wed, 04 Mar 2020 01:43:42 GMT

Hi @rakhtar97

I'm not working for public mobile, I'm a user just like you.

Don't share any sensitive info here on the forum.

If you are talking privately, the people who you can share info willl have mod or pm beside their nickname.

This is what I asked you to post. You will notice that I zoomed out my account number and my name, it's only harmless info that is left (payments, charges rewards etc)

You don't want to expose any info that can be used for porting or your impersonation.