topic Re: Service Suspended in Get Support

Service Suspended

Michwhea — Wed, 05 Jan 2022 15:43:40 GMT

Zero balance

Account paid

140 credit

Service suspended this morning????????

Re: Service Suspended

YVR — Mon, 24 Feb 2020 18:26:46 GMT

@Michwhea

When was your renewal date? Usually the system shows suspended around that time even if you have credit

Re: Service Suspended

gblackma — Mon, 24 Feb 2020 18:27:01 GMT

@Michwhea If it's your cycle renewal and your service is working properly then ignore the suspension.

@Michwhea wrote:
Zero balance
Account paid
140 credit

Service suspended this morning????????

Re: Service Suspended

darlicious — Mon, 24 Feb 2020 18:27:17 GMT

@Michwhea Do you still have service? If so this is normal. If not pay for your service. Reactivate and reboot your phone.

Re: Service Suspended

Michwhea — Mon, 24 Feb 2020 18:27:33 GMT

No service .. cant call or text

Re: Service Suspended

Staliger — Mon, 24 Feb 2020 18:27:53 GMT

@Michwhea wrote:
No service .. cant call or text

@Michwhea Do you have reactivation button in account? Click it. If not, the fatest way to solve your issue is to send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service Suspended

ShawnC13 — Mon, 24 Feb 2020 18:28:08 GMT

@Michwhea wrote:
Zero balance
Account paid
140 credit

Service suspended this morning????????

@Michwhea, is your account showing $140 in Available Funds? Sounds like there was an issue with your renewal if your payment was made showing a $0 balance but service has been suspended. Some suggest adding $1 to your account and sometimes that will work. You can try that in the meantime I would submit a trouble ticket to the moderators. You can do that by clicking on the "?" in the bottom right corner of the screen and following the prompts with SIMon.

Re: Service Suspended

Michwhea — Mon, 24 Feb 2020 18:28:23 GMT

Being robbed

Money paid.. no service

Re: Service Suspended

Michwhea — Mon, 24 Feb 2020 18:28:38 GMT

3 days ago

It is paid and up to date with 140 credit

Re: Service Suspended

Michwhea — Mon, 24 Feb 2020 18:28:54 GMT

Everything is paid for

No service

Re: Service Suspended

ShawnC13 — Mon, 24 Feb 2020 18:29:12 GMT

@Michwhea you will need to contact the moderators to look into your account

Re: Service Suspended

Anonymous — Mon, 24 Feb 2020 18:29:25 GMT

@Michwhea wrote:
3 days ago
It is paid and up to date with 140 credit

Post a screen snip of your overview page. Blank out personal info of course.

That way we don't have to ask a million questions that don't get answered or results of suggestions.

Re: Service Suspended

mimmo — Mon, 24 Feb 2020 18:28:48 GMT

This workaround might help

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Service Suspended

AE_Collector — Mon, 24 Feb 2020 18:30:19 GMT

@Michwhea wrote:
Being robbed
Money paid.. no service

Not being "robbed". It is a known glitch that happens from time to time. Suggestions have been made to get your service working again.

AE_Collector

Re: Service Suspended

darlicious — Mon, 24 Feb 2020 18:30:56 GMT

@Michwhea If you still have $140 in your balance then the payment system did not take your funds causing a renewal failure. Contact the moderators as @ShawnC13 has suggested as they need to fix this within your account. I only waited about an hour today to be contacted by a moderator on a non urgent issue.

Re: Service Suspended

gblackma — Mon, 24 Feb 2020 18:37:23 GMT

Sorry to hear that this happened to you @Michwhea . Please don't forget to make sure that your reward credits are either applied or credited to your account. When you contact the moderators.

Re: Service Suspended

Michwhea — Mon, 24 Feb 2020 18:41:54 GMT

Everything paid and up to date

$140 credit

Zero balance

No service

Re: Service Suspended

Michwhea — Mon, 24 Feb 2020 18:44:00 GMT

The money was taken.. I have a $50 plan..

Re: Service Suspended

Anonymous — Mon, 24 Feb 2020 18:45:35 GMT

@Michwhea wrote:
The money was taken.. I have a $50 plan..

Please help us help you. Post the screen snip, try the extra dollar, try the reactivate button if present. This is a hands-on self serve kinda place.

Re: Service Suspended

gblackma — Mon, 24 Feb 2020 18:47:11 GMT

@Michwhea then contact the moderators as mentioned above and ask them to reset your account. Use this private message link to contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Michwhea wrote:
The money was taken.. I have a $50 plan..