topic First contact in Get Support

First contact

Cmc — Wed, 05 Jan 2022 15:43:37 GMT

Yes. Brand new with a pretty silly question. I’ve signed up, asked to have my old number ported (understand it can take some time). Question is, do I receive some sort of notice from PM that my service is now up and alive, or do I reinsert the old SIM and stay on the old service until it stops?

Re: First contact

gblackma — Sat, 09 May 2020 20:17:56 GMT

@Cmc Stay on the old service until it stops. You should be able to make calls and send texts using your PM SIM. And receive calls and texts from your old providers SIM. If you ported from another cell provider. It could take up to 3 hours. Welcome to PM. Once it stops working your port is done. Stay safe.

Re: First contact

Naepalm — Sat, 09 May 2020 20:31:15 GMT

@Cmc you will not receive any measage. I just kept trying my phone and after around 40mins everything worked.

If you run into any snags do not hesitate to reach out to the community.

Re: First contact

Cmc — Sat, 09 May 2020 20:40:09 GMT

Okay, thanks!

Re: First contact

computergeek541 — Sun, 10 May 2020 03:52:51 GMT

@Naepalm wrote:
@Cmc you will not receive any measage. I just kept trying my phone and after around 40mins everything worked.

If you run into any snags do not hesitate to reach out to the community.

Public Mobiles does in fact send a text message out when porting is complete, but the Public Mobile sim card must be in a compatible phone to receive it. However, I will say that I've done a few lines, and while that text message is sometimes received, other times, it randomly isn't.

Re: First contact

Naepalm — Sun, 10 May 2020 03:53:47 GMT

@computergeek541 yeah I have done 4 in the last month and none of them received this message, they had the PM sim in the phones at the time. Does it come from 611? The only text I got on all phones was a confirmation of my PIN.

Re: First contact

computergeek541 — Sun, 10 May 2020 03:55:20 GMT

@gblackma wrote:
@Cmc Stay on the old service until it stops. You should be able to make calls and send texts using your PM SIM. And receive calls and texts from your old providers SIM. If you ported from another cell provider. It could take up to 3 hours. Welcome to PM. Once it stops working your port is done. Stay safe.

Ideally, you would have two different phone devices, one compatible with each carrier. This is because Public Mobile does send a text message out to the customer allerting of porting complettion. Also, text message from Telus, Koodo, and Public Mobile customers will not go to your old provider, even if t the porting isn't yet complete. So, if you only keep your old carrier's sim card in a phone, you won't receive text message from some people until you insert your Public Mobile sim card.

Re: First contact

computergeek541 — Sun, 10 May 2020 03:58:32 GMT

@Naepalm wrote:
@computergeek541 yeah I have done 4 in the last month and none of them received this message, they had the PM sim in the phones at the time. Does it come from 611? The only text I got on all phones was a confirmation of my PIN.

I don't remember exactly the number it comes from. I did one back in March and there was no text message received after the porting was done. For every port that I've witnessed before, whether within the family or if it was a friend, the customer always received a text message about it. It says something along the lines of a successful transfer and welcome to Public Mobile.

Re: First contact

gpixel — Sun, 10 May 2020 17:59:13 GMT

@computergeek541 the text message saying "your port is complete, welcome to pm" comes from 83585