topic Re: Rewards in Get Support

Rewards

Officejet007 — Wed, 05 Jan 2022 15:43:28 GMT

I recieved a text from PM saying I got $1 for community rewards, which also reduced off my monthly payment. However, I noticed when I logged into PM account online it said $0 beside community rewards, but had $1 beside loyalty rewards? I found that bit confusing

Re: Rewards

gblackma — Sat, 09 May 2020 17:31:37 GMT

@Officejet007 Did your cycle just renew? If it did, the community reward was used up. You earn that per cycle. Check your payment history. All the other rewards stay on your account as long as their conditions are met. An autopay credit card for the $2 and your friend having an account in good standing for the refer a friend reward of $1. And the loyalty reward for a valid account for a year ( don't know about this one, got 8 months to go.). Stay safe.

Re: Rewards

gpixel — Sat, 09 May 2020 17:22:13 GMT

@Officejet007 maybe it was an error. I haven't recieved a text message from pm for my community reward

Re: Rewards

Officejet007 — Sat, 09 May 2020 17:24:38 GMT

Yeah my cycle renewed ...When I viewed on main page it showed $1 beside loyalty but when I clicked the rewards button.. it said $0 beside loyalty but showed I received $1 off community thus far.

Re: Rewards

gblackma — Sat, 09 May 2020 17:25:21 GMT

@Officejet007 recheck your message. @gpixel is right. The only time I got a text message was for the refer a friend reward. The community badge for the community reward is sent by private message here. Stay safe.

Re: Rewards

Officejet007 — Sat, 09 May 2020 17:26:28 GMT

I recieve a text from PM every month. I signed up to recieve updates regarding billing by text

Re: Rewards

Triguy — Sat, 09 May 2020 17:27:17 GMT

It may be a mistake. Loyalty awards start on your next renewal after at least one year.

If you were in the top 50% is a one dollar.

https://www.publicmobile.ca/en/on/get-help/articles/the-community-reward

Re: Rewards

popping — Sat, 09 May 2020 17:59:10 GMT

@gpixel wrote:
@Officejet007 maybe it was an error. I haven't recieved a text message from pm for my community reward

You will receive a text message after your next renewal saying "Rewards have been applied..."

You received your community reward a few days ago. When is your next renewal date.

Re: Rewards

gpixel — Sat, 09 May 2020 18:07:06 GMT

@popping tomorrow may 10. I'm also confused, is this day when my account gets reset or is it the 11th?

Re: Rewards

popping — Sat, 09 May 2020 18:18:38 GMT

@gpixel wrote:
@popping tomorrow may 10. I'm also confused, is this day when my account gets reset or is it the 11th?

You account will be reset at midnight ET on May 10. You should add fund to your account today.

You will received your reward applied text message before noon May 10.