topic Re: Compatibility in Get Support

Compatibility

IsabDenm — Wed, 05 Jan 2022 15:43:16 GMT

I would like to know if the Samsung Galaxy A20S is compatible with this service?

Re: Compatibility

Naepalm — Sat, 09 May 2020 15:58:45 GMT

@IsabDenm I believe it is but you can go to this website and check if it is compatible on the telus network.

You will need your IME#

Get this by dialing *#06#

https://mobility.telus.com/en/ON/phones-and-devices/devicecompatibility.shtml

Re: Compatibility

Dunkman — Sat, 09 May 2020 16:10:46 GMT

@IsabDenm

Your phone is compatible. Check the specific model.

Here are the specs:

https://www.gsmarena.com/samsung_galaxy_a20s-9852.php

3G bands	HSDPA 850 / 900 / 1900 / 2100 - SM-A207F/DS
	HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 - SM-A207M/DS
4G bands	1, 2, 3, 5, 7, 8, 20, 28, 34, 38, 39, 40, 41 - SM-A207F/DS
	1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 20, 28, 38, 40, 41, 66 - SM-A207M/DS

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Edit: does not have all the 4G bands. Does have the necessary 3G bands.

Re: Compatibility

gblackma — Sat, 09 May 2020 16:04:03 GMT

@IsabDenm It will work, but isn't 4g LTE compatible. You will not get data on 4g LTE and no emergency alerts. You will only to get data in 3g. Welcome to PM. Stay safe. See link.

https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-a20s

If you haven't already activated. Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Re: Compatibility

Staliger — Sat, 09 May 2020 16:14:30 GMT

@IsabDenm Yes, this phone will work with this provider, don't worry and go for it! Welcome to PM.

Re: Compatibility

Zhu86 — Sat, 09 May 2020 16:19:31 GMT

@IsabDenm Yes, the phone is compatible with PM. My friend uses the phone with PM, and there was no issue. The database is a bit behind since Samsung A20 is still a quite new.

Re: Compatibility

geopublic — Sat, 09 May 2020 16:31:10 GMT

@IsabDenm

For best results a phone needs to support B2 and B5 for 3G and bands B4 and B7 for LTE/4G.