topic Re: I forgot my password in Get Support

I forgot my password

Trevonne — Wed, 05 Jan 2022 15:42:57 GMT

I forgot my password and i need to change my package and register my credit card for automated payments please help me.

Re: I forgot my password

computergeek541 — Sat, 09 May 2020 04:05:01 GMT

@Trevonne wrote:
I forgot my password and i need to change my package and register my credit card for automated payments please help me.

First, try https://selfserve.publicmobile.ca/forgot-password/ .

If that doesn't work, please open a ticket by going to https://publicmobile.ca.ada.support/chat .

Re: I forgot my password

JoyLuck — Sat, 09 May 2020 04:05:13 GMT

@Trevonne wrote:
I forgot my password and i need to change my package and register my credit card for automated payments please help me.

Can you try the forgot password link?

Re: I forgot my password

geopublic — Sat, 09 May 2020 04:05:37 GMT

@Trevonne Click on the reset password link.

Re: I forgot my password

gblackma — Sat, 09 May 2020 11:44:04 GMT

@Trevonne Once you get back into your account to add your autopay credit card . Go here

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Then heres an article on switching plans. https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

It's better to change on next renewal date, since changing immediately loses you current plans payment and immediately charges you for the new plan. Its a 2 step process add the funds through one time payment above. Then choose and change your plan. Restart your phone. See below on where to do it.

Stay safe.

Re: I forgot my password

benfatto — Sat, 09 May 2020 13:44:23 GMT

@Trevonne Maybe going forward a password manager might be helpful for you? Some are even free: https://gbhackers.com/best-free-password-manager/

Re: I forgot my password

445935293 — Tue, 19 May 2020 04:37:28 GMT

Reset it