topic Re: I didn't receive my 10$ referral bonus in Get Support

I didn't receive my 10$ referral bonus

dennisyee — Wed, 05 Jan 2022 15:42:32 GMT

Hello everyone,

Please help, I setup my account on the 6th of February 2020, and typed in the referral code and even got the little green check mark. I did my setup online. And it has been more than 72 hours. How do I submit a request for help to look into the matter? Thanks .

Re: I didn't receive my 10$ referral bonus

Jb456 — Sat, 22 Feb 2020 15:16:05 GMT

Contact moderators

Or private message at link below

CLICK ME

Re: I didn't receive my 10$ referral bonus

GR — Sat, 22 Feb 2020 15:16:32 GMT

@dennisyee click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot, the moderators will get back to you usually within a few hours and help you

Re: I didn't receive my 10$ referral bonus

gblackma — Sat, 22 Feb 2020 15:16:35 GMT

@dennisyee Contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

@dennisyee wrote:
Hello everyone,

Please help, I setup my account on the 6th of February 2020, and typed in the referral code and even got the little green check mark. I did my setup online. And it has been more than 72 hours. How do I submit a request for help to look into the matter? Thanks .

Re: I didn't receive my 10$ referral bonus

Lévisien — Sat, 22 Feb 2020 15:17:52 GMT

The 10$ referral bonus is applied on the first renewal monthly payment.

Re: I didn't receive my 10$ referral bonus

Jb456 — Sat, 22 Feb 2020 15:21:03 GMT

@Lévisien wrote:
The 10$ referral bonus is applied on the first renewal monthly payment.

@Lévisien incorrect. They should get it within 72 hours of sign up.

The person that did the referring get $1 of per 30 days (it's not monthly plans it's 30 day plans) and the $1 reward credit is credited at renewal time.

Re: I didn't receive my 10$ referral bonus

kselmak — Sat, 22 Feb 2020 15:39:19 GMT

Just the reminder, don't forget to include the referral code you used.

Welcome to public mobile

Re: I didn't receive my 10$ referral bonus

Tony_Xu — Sat, 22 Feb 2020 16:28:31 GMT

@dennisyee send a message to @CS_Agent .

Welcome to public mobile!

Re: I didn't receive my 10$ referral bonus

Bullet77 — Sat, 22 Feb 2020 16:51:43 GMT

Mine took 24 hours to show up and become a credit for your next months billing amount.

Re: I didn't receive my 10$ referral bonus

popping — Sat, 22 Feb 2020 17:16:43 GMT

@dennisyee

What is the amount of available fund on your account?

If you have $10 or more available fund, you had received the refer-a-friend credit. Check your payment history to confirm.

Re: I didn't receive my 10$ referral bonus

dennisyee — Sat, 22 Feb 2020 18:20:50 GMT

2$ of available funds

Re: I didn't receive my 10$ referral bonus

popping — Sat, 22 Feb 2020 18:35:20 GMT

@dennisyee wrote:
2$ of available funds

You did not received your $10 credit yet. Create a moderator support ticket if you have not done so with previous suggestions.

For the time being, you can ask your friend who referred you whether your friend had received extra $1 refer-a-friend reward on the overview page. If yes, you did enter the code correctly. If no, there may be a typo of the referral code.