topic Re: Porting in Get Support

Porting

kb_mv — Wed, 05 Jan 2022 15:42:25 GMT

I have a phone with a global cell provider. It includes a US based number. I also pay a monthly fee for a Canadian number so calls to me from within Canada are local, wherever I am in the world. Can I port that second Canadian number to PM?

Thanks

Re: Porting

BearFBI — Fri, 08 May 2020 12:09:45 GMT

@kb_mv Yes you can port the Canadian based number. But keep in mind it won't work all over the world as public mobile only works in canada and supports US roaming. Just make sure you have some sort of account # for it to port successfully and that your old provider supports # porting. Just curious what provider is it ?

Re: Porting

kb_mv — Fri, 08 May 2020 12:11:36 GMT

@BearFBI Thanks Armando. I have one phone already with PM that we use as a home/Canadian travel phone. My phone is a pay by the minute / text with KnowRoaming. Not the cheapest cellular option but it is convenient with my travelling to be able to turn on my phone pretty much anywhere and it works. I am considering another sim with PM on the $15 dollar plan while still having my travel sim. Thanks again for your reply.

Re: Porting

gblackma — Fri, 08 May 2020 12:16:31 GMT

@kb_mv

Here's 4 articles on activation and porting and the Refer a friend reward if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Porting

BearFBI — Fri, 08 May 2020 12:23:45 GMT

@kb_mv I would talk and double check with Know Roaming and ask if they support number porting.

Re: Porting

kb_mv — Fri, 08 May 2020 12:18:23 GMT

@gblackma Thanks. I am keeping my current PM plan and number and considering adding another Sim/plan to the mix. I would like to keep my Canadian number from my global provider as this is where most people call me. When/if I activate the new sim will I have to contact the Mods to do the port?

Thanks

Re: Porting

kb_mv — Fri, 08 May 2020 12:19:19 GMT

@BearFBI Thanks Armando. I will look into it with KnowRoaming.

Re: Porting

BearFBI — Fri, 08 May 2020 12:20:45 GMT

@kb_mv No you will only have to contact a moderator if your porting to an existing PM account already with a number. But you said you are buying a new SIM card so if you port at activation you wouldn't need a moderators assistance.

Re: Porting

gblackma — Fri, 08 May 2020 12:23:08 GMT

@kb_mv no, you can do it on activation. May I suggest that you buy your SIM from Canadian cell supplies.

https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

Do it Sunday for an additional 40% off https://canadiancellsupplies.com/pages/discount-codes

Re: Porting

kb_mv — Fri, 08 May 2020 12:37:45 GMT

@gblackma @BearFBI

Just heard back from KnowRoaming, they do not support porting. Thanks anyways for the replies.

Re: Porting

BearFBI — Fri, 08 May 2020 12:44:25 GMT

@kb_mv Darn. Well you tried anyways. PM probably would have accepted the port but they just dont have the ability to port numbers out.

Re: Porting

kselmak — Fri, 08 May 2020 13:45:29 GMT

Hi @kb_mv

You could consider putting that number to fongo.

Pay once $25 and it's yours forever. You can use it on WiFi or data, you can forward it to cell phone of your choice for free.

Welcome to public mobile

Re: Porting

kb_mv — Fri, 08 May 2020 14:16:53 GMT

@kselmak Thanks. I am not a new member, I already have an account and number. The outside number I wanted to port in to a new account can't be done as the company involved does not support porting (in or out).

Re: Porting

kselmak — Fri, 08 May 2020 15:53:43 GMT

It didn't even occur to me, some companies don't allow the numbers to leave. Sorry about that

Re: Porting

computergeek541 — Fri, 08 May 2020 20:18:40 GMT

@BearFBI wrote:
@kb_mv Yes you can port the Canadian based number. But keep in mind it won't work all over the world as public mobile only works in canada and supports US roaming. Just make sure you have some sort of account # for it to port successfully and that your old provider supports # porting. Just curious what provider is it ?

Not all Canadian phone numbers can be ported to Public Mobile. The Community saw another member post about this earlier in the day. While most/many can numbers can be, there's no way to know for sure unless we know which Canadin city/rate centre that the phone number is from.

Re: Porting

computergeek541 — Fri, 08 May 2020 20:20:12 GMT

@kselmak wrote:
It didn't even occur to me, some companies don't allow the numbers to leave. Sorry about that

I don't have the exact rules in front of me, but I'm not even sure if a carrier is allowed to do that.

Re: Porting

kb_mv — Fri, 08 May 2020 20:53:59 GMT

@computergeek541 Perhaps it's because I don't have an account number associated with my phone numbers? Logins and payments and add ons are through an app that references only my email. Plus I read somewhere that when I order additional numbers (like the Canadian one) it is a virtual number associated with my main number. Not sure if that makes sense or makes a difference. Plus of course it is not a Canadian company, it's owned by Telna Inc (American)

Re: Porting

BearFBI — Fri, 08 May 2020 20:54:35 GMT

@kb_mv wrote:
@computergeek541 Perhaps it's because I don't have an account number associated with my phone numbers? Logins and payments and add ons are through an app that references only my email. Plus I read somewhere that when I order additional numbers (like the Canadian one) it is a virtual number associated with my main number. Not sure if that makes sense or makes a difference.

@kb_mv That actually makes a big difference. A vitural number associated with your main number. How the heck are you supposed to port that. Thats probably why they dont support # porting. Having an account number during porting is only for authorization of the port. If the provider dosent support porting then the account number has no use for that.

Re: Porting

kb_mv — Fri, 08 May 2020 20:56:22 GMT

@BearFBI Plus I edited my reply to add that it isn't a Canadian company, its an American subsidiary of a German company.

Re: Porting

BearFBI — Fri, 08 May 2020 21:04:01 GMT

@kb_mv wrote:
@BearFBI Plus I edited my reply to add that it isn't a Canadian company, its an American subsidiary of a German company.

@kb_mv Wow then. Long answer short. No. Your gonna have to just get a new number with Public. now I see why you cant port out from them.