topic Re: SIM Activated & No Network Connectivity in Get Support

SIM Activated & No Network Connectivity

Darkseid — Tue, 04 Jan 2022 18:14:51 GMT

Hello

I've successfully activated a SIM and ported from Fido. I'm currently unable to connect to the Public Mobile network (voice). I have zero bars/an "x" on the signal icon.

Phone: HTC One M7 (unlocked). Phone was successfully used with a Bell and Fido SIM.

I've tried manually selecting Public Mobile from the list of available networks and receive an "unable to connect to this network" message. Also did a hard reset on the phone with no luck. Network is currently set to "GSM/WCDMA/LTE Auto".

Can a moderator verify the account is properly activated or provide further help (PM for further details).

Thank you.

Re: SIM Activated & No Network Connectivity

fktw3 — Sat, 19 Nov 2016 05:21:22 GMT

You'll have to tag a moderator, which I'll do for you @Shazia_K

Re: SIM Activated & No Network Connectivity

jovychow — Sat, 19 Nov 2016 05:35:06 GMT

Same as mine @Shazia_K, please help on this.

Re: SIM Activated & No Network Connectivity

fktw3 — Sat, 19 Nov 2016 05:37:32 GMT

Guys, for quicker service, send the mods a private message with your account number, phone numberr, PIN, and any pertinent info you may have.

See this thread for more info: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: SIM Activated & No Network Connectivity

fireapple — Sat, 19 Nov 2016 05:42:36 GMT

Hey @Darkseid, just curious, what are your APN settings like? Are they either the ones here or here?

Re: SIM Activated & No Network Connectivity

Darkseid — Sat, 19 Nov 2016 05:55:35 GMT

Hello - APN same as:

Name: PM
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

The issue is I'm unable to get any signal/network connectivity -- not a data issue which APN applies to.

Re: SIM Activated & No Network Connectivity

Darkseid — Sat, 19 Nov 2016 05:56:21 GMT

Thank you, i've sent a private message to @Shazia_K with my account details.

Re: SIM Activated & No Network Connectivity

fireapple — Sat, 19 Nov 2016 06:13:04 GMT

@Darkseid, see, it's funny because I had a similar issue with first no 3G signal, and then no LTE signal until I changed my APN. It didn't seem related to APN either until the problem was solved by doing that. Are you able to change to the second APN link and see if anything works? If not then I guess it's only something mods can help out then.

Re: SIM Activated & No Network Connectivity

computergeek541 — Sat, 19 Nov 2016 07:08:59 GMT

As Darksied was saying, please realize that APN settings have no effect on voice services. They can be set wrong or even be left blank and both voice and texts services will work just fine. Also, incorrect settings would not prevent a customer from connecting to the network.

Re: SIM Activated & No Network Connectivity

fireapple — Sat, 19 Nov 2016 07:25:41 GMT

@computergeek541 Ahh I see, I stand corrected then!

Re: SIM Activated & No Network Connectivity

Darkseid — Sat, 19 Nov 2016 22:28:59 GMT

After troubleshooting, it appears the issue is with a hardware problem on the HTC One's SIM tray/reader. Unfortunately, I had to get a new phone and all is well on the account.

Mods, please disregard the Private Message for assistance/close this case.

Thank you.

Re: SIM Activated & No Network Connectivity

Mary_M — Thu, 01 Dec 2016 15:38:33 GMT

Hey @Darkseid,

Thank you for the update 🙂 We're happy to hear that you were able to self-resolve the issue.

Cheers,

Mary

Re: SIM Activated & No Network Connectivity

Rockdaddy22 — Thu, 01 Dec 2016 15:44:04 GMT

I loved how you fixed your own issue, self serve at its best 🙂