topic Re: No Service in Get Support

No Service

rc04 — Wed, 05 Jan 2022 15:42:03 GMT

I have no service on my new SIM which was activated online

Re: No Service

Anonymous — Thu, 07 May 2020 19:33:32 GMT

@rc04 wrote:
I have no service on my new SIM which was activated online

What make/model/submodel is it? Is it unlocked?

Re: No Service

RossN — Thu, 07 May 2020 19:36:17 GMT

@rc04 hi does your phone need to be unlocked?

Re: No Service

gblackma — Thu, 07 May 2020 19:37:55 GMT

@rc04 Did you port your number? When you insert your SIM, does PM show as your provider? Welcome to PM. Thanks.

Re: No Service

geopublic — Thu, 07 May 2020 19:36:48 GMT

@rc04 Try restarting your phone.

Re: No Service

Naepalm — Thu, 07 May 2020 19:36:48 GMT

@rc04 wrote:
I have no service on my new SIM which was activated online

When did you activate it? If you have recently activated it the process takes 2 - 3 hours for it to work. Please wait out until that has finished.

You should also make sure your phone is unlocked, If it is older than 2017 model it will need to be unlocked by the provider that you had before.

Lastly, make sure your phone is compatible with the network.

Cheers

Re: No Service

kselmak — Thu, 07 May 2020 20:07:20 GMT

Can you please test your sim in another phone that you know works with Telus/koodo

Re: No Service

geopublic — Thu, 07 May 2020 20:30:31 GMT

@rc04 wrote:
I have no service on my new SIM which was activated online

@rc04 If you restarted your phone and it still is not working then it means that your account wasn't provisioned properly and ytou need to ask PM to reset it.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: No Service

Staliger — Thu, 07 May 2020 21:39:13 GMT

@rc04 Did you test it in another phone? Does it work there? What does your self-service account say? Give us more info so we could help further. Thanks.