topic Refund in Get Support

Refund

Rmathers — Wed, 05 Jan 2022 15:42:02 GMT

Re: Refund

Jb456 — Fri, 21 Feb 2020 19:13:06 GMT

Can you explain more about your issue?

Public Mobile is a prepaid service. You pay your 30 plan in advance. Technically there are no refunds.

Or is it something with an add-on issue?

We will need more details to help you!

@Rmathers

Re: Refund

ShawnC13 — Fri, 21 Feb 2020 19:13:00 GMT

@Rmathers PM is a prepaid service and there is no refunds. What is your situation and perhaps the Moderators might be able to work something out with you

Re: Refund

Rmathers — Fri, 21 Feb 2020 19:14:10 GMT

Our payment for a add on went through twice and we would like a refund for one

Re: Refund

Staliger — Fri, 21 Feb 2020 19:15:19 GMT

@Rmathers Usually, there are no refunds as PM is a prepaid service. If you believe that you were unfairly charged, like twice for the same time or something like that, you can contact moderators to discuss posible solution: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Jb456 — Fri, 21 Feb 2020 19:15:59 GMT

@Rmathers wrote:
Our payment for a add on went through twice and we would like a refund for one

If you log into your account is the second charge in your account balance?

If so, It might be best to just leave it there to cover your next payment as it could take weeks for a refund.

In any event If you do not want to keep it in your balance for next payment and want a refund you have to contact moderators.

Or private message them at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Lar — Fri, 21 Feb 2020 19:16:18 GMT

@Rmathers Use the ? lower right to contact the mods and explain the situation. It will be easier to just have the over payment credited to your account and applied to your next billing cycle than trying to get an actual refund. Cheers

Re: Refund

kselmak — Fri, 21 Feb 2020 19:25:31 GMT

Hi
Do you still have that money on your account or did you buy twice the add-on by mistake? If the money is still on your account is best to just leave it there and it will be used to l against your plan the next cycle. But if you want to 'return' the purchases item please contact moderators by clicking on the question mark

Re: Refund

gblackma — Fri, 21 Feb 2020 19:42:44 GMT

Sorry to hear that @Rmathers , unless its a roaming add on , they don't expire until they are used up. So, as long as it's not a roaming add on you could just leave it as a safety blanket on your account. Welcome to the community.

@Rmathers wrote:
Our payment for a add on went through twice and we would like a refund for one

Re: Refund

kselmak — Mon, 02 Mar 2020 17:45:33 GMT

Hi @Rmathers

Would you mind please putting back the whole message, it may be very useful for the next person with the same problem, in that case they don't have to ask the question as they can see your solution.

Thank you very much