topic Re: Locked sim in Get Support

Locked sim

Jenfinlay — Wed, 05 Jan 2022 15:41:58 GMT

Help me unlock this sim

Re: Locked sim

Jb456 — Thu, 07 May 2020 18:44:49 GMT

What exactly is the message that displays as there are different types of codes. Some only Moderators can provide.

Please be specific. Thanks

Re: Locked sim

RossN — Thu, 07 May 2020 18:51:23 GMT

@Jenfinlay hello did you just sign up ? do you need your phone unlocked if so go to your previous service provider good luck if it is a samsung they have online support that will help you unlock it

Re: Locked sim

Triguy — Thu, 07 May 2020 18:55:24 GMT

Here is a previous thread with an explaination by one of the oracles, Luddite.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/PUK-Code/m-p/423240

Re: Locked sim

Naepalm — Thu, 07 May 2020 18:58:48 GMT

@Jenfinlay wrote:
Help me unlock this sim

Thre are several responses you might get from the community. To help narrow it down can you please explain your situation.

Did you just port your number?

Are you trying to activate?

Is there a message displaying on your phone?

Anything with more detail is helpful.

Look forward to hearing back from you.

Re: Locked sim

mbryant49 — Thu, 07 May 2020 20:08:36 GMT

Re: Locked sim

Badgoofchick1 — Sun, 10 May 2020 22:31:45 GMT

no I've had account for 2 weeks but now got a better phone

Re: Locked sim

Jb456 — Sun, 10 May 2020 22:35:46 GMT

@Badgoofchick1 it's always best to start your own thread.

Since you wrote one here. Please explain your issue in detail so we can assist you. Thanks

Re: Locked sim

gpixel — Sun, 10 May 2020 22:36:05 GMT

@Badgoofchick1 what type of code is it asking for?

Re: Locked sim

gblackma — Sun, 10 May 2020 22:38:17 GMT

@Badgoofchick1 Welcome to the community. Is there something that we can help you with? Thanks. Stay safe.

Re: Locked sim

hairbag1 — Sun, 10 May 2020 22:39:23 GMT

@Badgoofchick1 wrote:
no I've had account for 2 weeks but now got a better phone

Try the sim in your new phone...do you see Public Mobile as the network ?

What kinda phone ? Is it unlocked ?

Go to the top of this page "Get Started" to check on your phones comparability and to see if it's been reported.

Re: Locked sim

Naepalm — Sun, 10 May 2020 22:39:29 GMT

@gpixel you may have to wait a week or two for a response....lol

Re: Locked sim

gpixel — Sun, 10 May 2020 22:46:27 GMT

@Naepalm more than likely...

some users seem to think this is a message board and you're in a queue line, waiting to be txt messaged or called by customer support.

Re: Locked sim

fdrcamb519 — Sun, 10 May 2020 22:56:53 GMT

@Jenfinlay

@Jenfinlay wrote:
Help me unlock this sim

Is this what you, see in your phone, we need information in order to help you.

Re: Locked sim

lukkos911 — Wed, 13 May 2020 01:31:31 GMT

I have the same issue and public mobile moderator was not able to help. I have to contact the cell phone manufacturer in order to get the unlock code.