topic Re: Porting A Number in Get Support

Porting A Number

lenardd — Wed, 05 Jan 2022 15:41:56 GMT

When submitting the form to port a number, how do you know it was submitted? I ask because when I submitted mine, I got no confirmation. The only thing that happened was that the Submit button was disabled but the form didn't clear itself.

I didn't want to try again just incase it did.

Re: Porting A Number

Triguy — Fri, 21 Feb 2020 18:04:54 GMT

Here is a porting guide.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

You could submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Porting A Number

popping — Fri, 21 Feb 2020 19:13:16 GMT

@lenardd

Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] page? This may take a few minutes. Logoff, wait a few minutes and login again
If yes, PM has done its work to setup your old number for you to call out, send text and data.

If no, go through the porting process again.

Re: Porting A Number

lenardd — Sat, 22 Feb 2020 16:09:27 GMT

Popping,

I had to re-submit my request as the old number was still showing. I noticed while submitting, a little whirling icon appears to the left of the submit button and then got a confirmation page (within 30 seconds) that the submission was successful.

Thanks for your help!