topic Re: Requested Port in Get Support

Requested Port

dztraw — Tue, 04 Jan 2022 18:14:42 GMT

I requested a number port but as of right now I am only able to make calls/texts under that number but unable to recieve them, is there a problem with the port or does that mean it's just in progress? The number I originally activated my sim under is no longer in service so I'm not sure what my next steps are.

Re: Requested Port

Kaiyo — Sat, 19 Nov 2016 02:45:43 GMT

When did you port? It can take several hours, normally within an hour, for it to be fully ported. You should get a text message saying it's been sucessfully ported

Re: Requested Port

dztraw — Sat, 19 Nov 2016 02:47:11 GMT

I requested the port several hours ago, out of nowhere my original activated number stopped working and my ported number started appearing but like I said I can't recieve calls on my ported number.

Re: Requested Port

Kaiyo — Sat, 19 Nov 2016 02:48:59 GMT

Wait another 12-24 hours to see if it's fully ported.

Re: Requested Port

dztraw — Sat, 19 Nov 2016 02:53:54 GMT

Will see what happens overnight but hope this is resolved soon.

Re: Requested Port

dztraw — Sat, 19 Nov 2016 13:42:27 GMT

Port still not completed, still unable to receive calls/texts. #frustrating

Re: Requested Port

Saray_O — Wed, 30 Nov 2016 19:57:06 GMT

Hi @dztraw,

I'm sorry you were having issues with your port. I see that your port is now complete and you're able to receive calls and texts.

Let me know if you need anything else!