topic Re: I'm asked too often to change password. in Get Support

I'm asked too often to change password.

balanced_budget — Wed, 05 Jan 2022 15:41:19 GMT

Hey, Public Mobile/Telus, quit making me change the password to my account.

Re: I'm asked too often to change password.

Jb456 — Thu, 07 May 2020 00:30:12 GMT

Public mobile does not ask this. I've never had this in over two years.

Maybe it's a phone setting? Google password stored possibly?

Re: I'm asked too often to change password.

balanced_budget — Thu, 07 May 2020 00:38:47 GMT

I don't store passwords. What phone setting?

Re: I'm asked too often to change password.

BearFBI — Thu, 07 May 2020 00:42:42 GMT

@balanced_budget Where are you exactly getting this message that you need to change your password? is it a txt message? a email? a message on Public Mobiles website?

Re: I'm asked too often to change password.

balanced_budget — Thu, 07 May 2020 00:46:29 GMT

When I try to log into my account.

Re: I'm asked too often to change password.

kselmak — Thu, 07 May 2020 00:49:16 GMT

Never even once I was warned or asked. Are you sure you don't have some pswd manager installed?

Re: I'm asked too often to change password.

Jb456 — Thu, 07 May 2020 00:58:25 GMT

@balanced_budget

Do you use Chrome browser by chance?

Is it a message like this.

This is a new update in Chrome that will tell your password is unsafe (not Public Mobile password) I think google password. I'm not sure exactly as I did not read it all. Maybe it's something like this you're getting?

See link below

https://www.google.com/amp/s/amp.cnn.com/cnn/2019/12/11/tech/google-chrome-password-trnd/index.html

Re: I'm asked too often to change password.

Naepalm — Thu, 07 May 2020 00:55:56 GMT

@balanced_budget maybe your hitting it by accident. I notice when Im on my phone I fat finger it and accidently hit forgot password.

Re: I'm asked too often to change password.

balanced_budget — Thu, 07 May 2020 00:57:31 GMT

I have a brand new Nokia 2.1 from London Drugs, Vancouver who set up the Pacific Mobile account on 24 March 2020 when I bought the phone. Nothing new installed. I don't store passwords.

Re: I'm asked too often to change password.

balanced_budget — Thu, 07 May 2020 01:02:42 GMT

At the account login page I fill in my email address and password and too often than not my login is rejected and the only way that I can get in is to change my password.

Re: I'm asked too often to change password.

balanced_budget — Thu, 07 May 2020 01:14:38 GMT

Thanks for the replies. Have to go. Battery down to 85 percent.

Re: I'm asked too often to change password.

gblackma — Thu, 07 May 2020 01:17:52 GMT

@balanced_budget try entering the password slowly like I do, one letter at a time and look at what you are entering. Stay safe.

Re: I'm asked too often to change password.

balanced_budget — Thu, 07 May 2020 02:01:03 GMT

Telus probably want that I change my email address from the one that I have to something more local or what everybody else here has. I know how to key in passwords.

Re: I'm asked too often to change password.

JoyLuck — Thu, 07 May 2020 02:05:29 GMT

@balanced_budget wrote:
Telus probably want that I change my email address from the one that I have to something more local or what everybody else here has. I know how to key in passwords.

Next time you log in. Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.

Re: I'm asked too often to change password.

balanced_budget — Thu, 07 May 2020 02:22:29 GMT

Shouldn't be necessary.

Re: I'm asked too often to change password.

balanced_budget — Thu, 07 May 2020 03:16:15 GMT

As if that wasn't enough, when I do change the password, Pacific Mobile/Telus throws up the same page again asking me to go through the change password process again.

Re: I'm asked too often to change password.

JoyLuck — Thu, 07 May 2020 03:26:26 GMT

@balanced_budget wrote:
As if that wasn't enough, when I do change the password, Pacific Mobile/Telus throws up the same page again asking me to go through the change password process again.

Is this happening on different devices when trying to log in or just your phone?

Re: I'm asked too often to change password.

fdrcamb519 — Thu, 07 May 2020 03:51:44 GMT

@balanced_budget

First of all welcome to Public Mobile, glad you solved, password, something to help members is,

Put every password in a password manager. It’s much harder to know when it’s time to update a password when you have no idea how many accounts you have. You should collect all of your accounts in one safe place. A password manager like LastPass stores all your passwords in a vault, where they’re organized and encrypted for safekeeping.

Re: I'm asked too often to change password.

balanced_budget — Thu, 07 May 2020 04:07:17 GMT

Not interested in hiring a manager or sharing my passwords with anything, thank you.

Re: I'm asked too often to change password.

balanced_budget — Thu, 07 May 2020 04:09:02 GMT

I have only one device with an Internet connection.