topic Re: Rate plan in Get Support

Rate plan

Itsmee123 — Wed, 05 Jan 2022 15:41:11 GMT

Hello

my rate plan changed please help I cannot call or text

Re: Rate plan

Triguy — Thu, 20 Feb 2020 15:40:41 GMT

What is your current plan ? When you log into your account - what is the status ?

Re: Rate plan

Jb456 — Thu, 20 Feb 2020 15:42:59 GMT

What do you mean by your rate plan changed?

Please log Into your account and check that status if it's active or suspended.

Was your 30 day plan due? Do you know if you were charged?

Call 611 what does it say?

More details will be helpful.

Re: Rate plan

gblackma — Thu, 20 Feb 2020 15:54:49 GMT

When did you activate your plan? And was your payment due? It seems based on an earlier complaint and the response given that if PM needs more credit card information, the auto pay will fail and you need to contact them . Link here https://productioncommunity.publicmobile.ca/t5/Getting-Started/Did-I-lose-my-plan/m-p/503620/highlight/true#M103535

To contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

They would like you to use Simon to better help with statistics however, if you find it difficult to use, contact them directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Itsmee123 wrote:
Hello
my rate plan changed please help I cannot call or text

Re: Rate plan

gjong26 — Thu, 20 Feb 2020 17:29:49 GMT

If you have access to the internet you can log into your account to verify if its suspended. You may need to make a payment. Otherwise you can find your nears Public Mobile outlet and they can definetely help you out.