topic Re: sony xperia xz1 in Get Support

sony xperia xz1

msilmser — Wed, 05 Jan 2022 15:41:09 GMT

originally thought this phone was compatible but being told no after i just activated it. phone works but no data. cant access apn because it says settings not available for user...help please

Re: sony xperia xz1

Jb456 — Wed, 06 May 2020 23:38:34 GMT

Can you edit APN settings?

They should be like this.

Re: sony xperia xz1

Jb456 — Wed, 06 May 2020 23:39:42 GMT

Or try to reset the settings?

Set up Internet - Sony Xperia Z1 Compact

Select Apps.
Select Settings.
Select More...
Select Mobile networks.
Select Access Point Names.
Select the Menu button.
Select Reset to default.
Select New APN.

Re: sony xperia xz1

msilmser — Wed, 06 May 2020 23:43:47 GMT

no i cant get into the apn

Re: sony xperia xz1

msilmser — Wed, 06 May 2020 23:47:38 GMT

found how to get in. thanks for the help

Re: sony xperia xz1

gblackma — Wed, 06 May 2020 23:52:53 GMT

@msilmser if the APN settings given fail. Try these

Re: sony xperia xz1

Jb456 — Wed, 06 May 2020 23:50:13 GMT

Does data work now? @msilmser

Let us know!

Re: sony xperia xz1

msilmser — Wed, 06 May 2020 23:58:30 GMT

i dont have an mmsc proxy setting. i only have a mms proxy

Re: sony xperia xz1

will13am — Wed, 06 May 2020 23:58:42 GMT

@msilmser , if this is the phone, it will work. All models have the appropriate bands. Check and set the APN as already suggested and you should be good to go.

https://www.gsmarena.com/sony_xperia_xz1-8804.php

Re: sony xperia xz1

Jb456 — Thu, 07 May 2020 00:03:27 GMT

@msilmser

Put same proxy in 74.49.0.18

Re: sony xperia xz1

Jb456 — Thu, 07 May 2020 00:05:13 GMT

@msilmser

Or try this for MMS proxy...this screenshot is from my phone.

Re: sony xperia xz1

msilmser — Thu, 07 May 2020 00:06:21 GMT

not working yet. ive changed the settings but my apn enable/disable is blanked out.

Re: sony xperia xz1

msilmser — Thu, 07 May 2020 00:10:54 GMT

tried that. still no luck. appreciate the suggestions though

Re: sony xperia xz1

Jb456 — Thu, 07 May 2020 00:11:03 GMT

@msilmser can you post screenshots of all APN settings so we can take a look? Thanks

Re: sony xperia xz1

Jb456 — Thu, 07 May 2020 00:13:46 GMT

@msilmser one more thing after reading a thread on a Telus forum (Public Mobile is owned by Telus)

It says after settings are entered TO restart your phone for the settings to take affect.

Can you try?

Re: sony xperia xz1

Jb456 — Thu, 07 May 2020 00:21:06 GMT

@msilmser sorry again for another post.

See this Telus link..see if you can try this...remeber don't follow Telus settings on link..has to be Public Mobile settings.

https://www.google.com/amp/s/apn-canada.gishan.net/en/apn/telus/sony-xperia-xz1%3famp=1

Looking at link.

Name should be Public Mobile. (Not Telus 2)

APN should be .. sp.mb.com (not sp.telus.com)

The rest seem like it may work even with the MNVO blank.

Try it and let us know. We'll get it at some point 😆

Re: sony xperia xz1

fdrcamb519 — Thu, 07 May 2020 00:32:11 GMT

@msilmser

@msilmser wrote:
originally thought this phone was compatible but being told no after i just activated it. phone works but no data. cant access apn because it says settings not available for user...help please

Set APN Protocol to iPv4/IPv6

your phone is a 4G, I go for 2G/3G/4G Auto so that it always tries to connect to the best signal available. hope it helps if have not found solution.