topic Re: Not getting my Rewards in Get Support

Not getting my Rewards

sashamooney — Wed, 05 Jan 2022 15:41:07 GMT

My last two automatic payments that came out have not been removing my rewards.

Re: Not getting my Rewards

kselmak — Thu, 20 Feb 2020 14:33:03 GMT

You should contact moderators

https://publicmobile.ca.ada.support/chat/

If that gives you 404 error the direct link is

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Just to confirm the full plan cost was deducted from your balance right

Re: Not getting my Rewards

Jb456 — Thu, 20 Feb 2020 14:32:43 GMT

Contact moderators.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not getting my Rewards

gblackma — Thu, 20 Feb 2020 14:37:43 GMT

@sashamooney Could you please take a screenshot of your payment history for the last 2 months and post it here so that we can look at it. Please omit any personal information. Thanks. Or just contact the moderators as @kselmak suggested. If you are unable to do it through Simon. Contact them directly using this private message link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not getting my Rewards

sashamooney — Thu, 20 Feb 2020 14:51:21 GMT

Thank you, I was getting the error when messaging Simon but I just sent a private message so hopefully that works

Re: Not getting my Rewards

AE_Collector — Thu, 20 Feb 2020 16:13:46 GMT

So everyone says "contact the moderators" except one who asked for (but didn't receive) a payment history screen shot. I thought we were here to take some of the load off the moderators, not to teach customers how to contact the moderators? I know that a course in that IS needed if someone has to contact them but let's brainstorm and eliminate some of the obvious things first.

@sashamooney

When you say your renewals haven't been using your rewards have you confirmed this by comparing what you were charged to your credit card assuming you are on Autopay? Don't forget there is tax added to the amount that you are charged so if you just have $2-$4 in rewards, depending on your plan the rewards can be about equal to the tax amount.

Right at renewal your accumulated rewards move up to available funds and then help out with your renewal cost. Then at the end of the renewal process, maybe a few hours later some of your automatic monthly rewards are added back to the rewards area right away to be used a month later. Rewards like Autopay and Friend Referrals instantly get added back. Thus if you aren't looking carefully it looks as though they just stayed there. You have to compare what you were actually billed to know for certain that they aren't being used at renewal.

AE_Collector

Re: Not getting my Rewards

mpcdesign — Fri, 21 Feb 2020 08:30:07 GMT

@sashamooney , when you say 'have not been removing my rewards,' since no screenshot was shown, I am reading that the screenshot may look like this. If so, you want these two rewards to stay there because these are the discount savings you save each month!