topic Re: 2019 Tax Receipts in Get Support

2019 Tax Receipts

KarenC66 — Wed, 05 Jan 2022 15:41:05 GMT

Hi, I'm doing my taxes and need receipts for 2019. Who do I contact to get them?

Re: 2019 Tax Receipts

geopublic — Wed, 06 May 2020 22:42:15 GMT

@KarenC66 wrote:
Hi, I'm doing my taxes and need receipts for 2019. Who do I contact to get them?

@KarenC66 Submit a ticket to the moderators and they will supply you with all the 2019 invoices as a PDF attachemnt.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: 2019 Tax Receipts

gblackma — Wed, 06 May 2020 22:43:26 GMT

@KarenC66 contact the moderators and ask them for it. It take 2 to 4 weeks. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

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