PUK code

lipa1 — Wed, 05 Jan 2022 15:41:03 GMT

moderator; I am locked out accidently from my phone/sim asking a PUK code; can you please help me? thanks

Re: PUK code

Jb456 — Wed, 06 May 2020 21:49:45 GMT

ONLY Moderators can give you that. Two ways to reach them.

2- via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye out on your community mailbox (envelope at top) for response.

Re: PUK code

gblackma — Wed, 06 May 2020 21:49:46 GMT

@lipa1 contact the moderators and ask them for it. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe.

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