topic Re: SIM card activation in Get Support

SIM card activation

JuliaFranz765 — Wed, 05 Jan 2022 15:40:59 GMT

Hi,

I recently had troubles with my data. So after going through a long strand of held desks with Public, they asked me to use the other SIM card I had available for them. It finally worked out. So now I have one SIM card, that is not active but it was at one time.....is this now unusable? Or can I give it to someone? My friend is saying that the SIM card is invalid.

Re: SIM card activation

Karnbot13 — Wed, 06 May 2020 19:30:42 GMT

It is unusable.

Re: SIM card activation

iliketotalk — Wed, 06 May 2020 19:31:01 GMT

@JuliaFranz765 Hi the old one would be unuseable now you should be able to get refunded for it by speaking to a moderator unless they give it to you as a replacement have a great day

Re: SIM card activation

JuliaFranz765 — Wed, 06 May 2020 19:36:34 GMT

My friend is now saying that Public is able to reset the sim card, that it shouldn't expire. I haven't used that old SIM in 2 weeks. She is getting the response from Public that it should take a few days to reset? is this true?

Thanks

Re: SIM card activation

BearFBI — Wed, 06 May 2020 19:40:49 GMT

@JuliaFranz765 wrote:
My friend is now saying that Public is able to reset the sim card, that it shouldn't expire. I haven't used that old SIM in 2 weeks. She is getting the response from Public that it should take a few days to reset? is this true?

Thanks

@JuliaFranz765 Have the moderators said this? Ive never seen Public Mobile ever reset a SIM card before. From what i understand you cant reuse a SIM card

Re: SIM card activation

dude65 — Wed, 06 May 2020 19:41:09 GMT

@JuliaFranz765 .....You can try....But I think its one for the trash can.

Re: SIM card activation

dabr — Wed, 06 May 2020 19:48:02 GMT

@JuliaFranz765 wrote:
My friend is now saying that Public is able to reset the sim card, that it shouldn't expire. I haven't used that old SIM in 2 weeks. She is getting the response from Public that it should take a few days to reset? is this true?

Thanks

If you closed out the account with that SIM card, then the SIM is also deactivated, but if the account attached to it is still active, then you are allowing your friend to basically take over that account and the SIM would also be usable in that case.

Edit: After re-reading your first post, I would agree with @gblackma that it looks like you replaced your SIM which should mean the old SIM is not usable. However, if PM is telling you or your friend otherwise, then you or she would need to clarify that point with the mods.

Re: SIM card activation

gblackma — Wed, 06 May 2020 19:42:32 GMT

If you switched your SIM card from within your self service account using the switch SIM option there, then your old SIM is essentially a piece of junk. Stay safe. @JuliaFranz765

Re: SIM card activation

JuliaFranz765 — Wed, 06 May 2020 19:43:59 GMT

Thank you for this response. I will let her know!

Re: SIM card activation

Luddite — Wed, 06 May 2020 19:48:01 GMT

@JuliaFranz765 A SIM once activated cannot be reused. The moderators cannot re-initialize a used SIM. In this situation you describe, your first SIM was activated, then replaced with your 2nd SIM. SIMs that fail in service are unlikely to be refunded; but no harm in asking.

Whatever happens with your refund, be sure your friend registers for the flash sale asap: https://www.publicmobile.ca/en/bc/flash-sale-05052020. And give them your referral code.