topic Re: Activation Failed in Get Support

Activation Failed

gwgarrioch — Tue, 04 Jan 2022 18:14:35 GMT

Hi, I attempted to activate my new SIM on the special fall plan but on the last screen it said activation failed. I put the new SIM in and it shows public mobile but says I dont have a text plan and will not allow me to log in to my account.

Help!

Re: Activation Failed

Civic_E — Sat, 19 Nov 2016 00:06:46 GMT

I am also having same issue

Re: Activation Failed

rashmo — Sat, 19 Nov 2016 00:13:02 GMT

Same issue here, I'm receving invaild sim error. The sim is brandnew just received it in the mail.

Re: Activation Failed

jimmorrison — Sat, 19 Nov 2016 00:14:41 GMT

Exact same issue here. Can someone tag the Mods?

Re: Activation Failed

oadest — Sat, 19 Nov 2016 01:23:11 GMT

Same issue here.

Last screen said activation failed; not getting any service with the sim card in and can't restart the activation because it's been activated.

Re: Activation Failed

Mary_M — Wed, 30 Nov 2016 14:29:10 GMT

Hey @gwgarrioch

Thank you very much for reaching out to us and for your patience!

I took a look into your port request - and the good news is that I was able to complete it. A private message with more information has been sent!

Cheers,

Mary

Re: Activation Failed

msmith_1973 — Tue, 19 Feb 2019 18:46:13 GMT

When setting up the account I needed to go back and change something Now it says my sim is invalid and I cant sign in because the set up was stopped. It stopped at the port forwarding stage. Please help.

Re: Activation Failed

computergeek541 — Tue, 19 Feb 2019 20:59:45 GMT

@msmith_1973 wrote:
When setting up the account I needed to go back and change something Now it says my sim is invalid and I cant sign in because the set up was stopped. It stopped at the port forwarding stage. Please help.

Recent readings about this occuring to other new customers wants me to say to wait an hour or two and then try again later. Perhaps, even try a different web browser next time. If that doesnt' work, you'll either need a new sim card or have the moderators complete the inititial activation.