topic Re: Help in Get Support

Help

Waggy — Wed, 05 Jan 2022 15:40:49 GMT

I just tried to add US Roam, my balance was 0 so I added the plan and was asked to pay by creditcard. I paid, but my account balance said $20. So I did not know if I had got the plan or not and there is no one to ask! I have now purchased the plan a second time and hope things go well. I am really thinkin about changing companies. I like the price and the line, but being left to talk to a computer thank does not understand US Roam! I could not even find a search function on the website unless I went into community. It would be nice to search for US Roam and I find US Roam on the web site!

Re: Help

Jb456 — Wed, 19 Feb 2020 17:33:32 GMT

Two steps to buy an add-on. Guide below.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974

Re: Help

Anonymous — Wed, 19 Feb 2020 17:34:43 GMT

@Waggy wrote:
I just tried to add US Roam, my balance was 0 so I added the plan and was asked to pay by creditcard. I paid, but my account balance said $20. So I did not know if I had got the plan or not and there is no one to ask! I have now purchased the plan a second time and hope things go well. I am really thinkin about changing companies. I like the price and the line, but being left to talk to a computer thank does not understand US Roam! I could not even find a search function on the website unless I went into community. It would be nice to search for US Roam and I find US Roam on the web site!

It's a non-intuitive 2 step process if you don't have sufficient funds in your Available Funds. You first deposit money which is what you did. Then you buy the add-on which is what you did. If you click on Plan Details then you should see the add-ons in there.

Re: Help

kselmak — Wed, 19 Feb 2020 17:40:04 GMT

Hi @Waggy

You have enough money for the add-on on your account

Now you can purchase it here https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToAddOnPage

Click on the + to the right of the one you want then make the purchase, your balance will be applied against it

You will be able to see that purchase in payment history

Re: Help

Lar — Wed, 19 Feb 2020 17:37:35 GMT

@Waggy If you login to your account on the lower left it will show US roaming if you have it applied. Cheers

Re: Help

CannonFodder — Wed, 19 Feb 2020 17:58:52 GMT

@Waggy wrote:
I could not even find a search function on the website unless I went into community. It would be nice to search for US Roam and I find US Roam on the web site!

The other folks that have responded should get your situation sorted out. As for the part I quoted above, the info you were searching for IS on the web site, but is simply another page on the PM web site, and a separate login to post in the Community.

Some people don't like that there's no phone # to call, or Live Chat, for support, but if you have an issue, you'll probably find that the response times around here are generally a lot quicker than waiting on hold, listening to elevator music, at any of the other providers.

Re: Help

gblackma — Wed, 19 Feb 2020 18:02:32 GMT

@Waggy can you log into your self service/my account and check to see if how many of the $20 (voice, text and data) add ons were purchased? And are you currently in Canada or the US? Thanks.