topic Re: New Activation Payment would't process in Get Support

New Activation Payment would't process

kingandy — Wed, 05 Jan 2022 15:40:43 GMT

I keep getting this message since yesterday wasn't able to proceed with payment for a new activation.' Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your card provider for more information.' tried with different cards which are confirmed okay yet still got the same message.

The voucher I tried to buy not available.

Re: New Activation Payment would't process

Staliger — Wed, 06 May 2020 16:53:24 GMT

@kingandy Clear your browser history, go to private/incognito mode, and try again to add it.

When entering your debit/credit card information:
1. Enter the credit card address exactly as it appears on your statement (capitalize all if necessary);
2. Leave the apartment field blank. If applicable, enter your apt in the street address field ie xxx - street address;
3. Enter your postal code without spaces (if there is a space on the credit card statement then enter the first 5 digits only with the space).

Re: New Activation Payment would't process

geopublic — Wed, 06 May 2020 17:02:09 GMT

@kingandy wrote:
I keep getting this message since yesterday wasn't able to proceed with payment for a new activation.' Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your card provider for more information.' tried with different cards which are confirmed okay yet still got the same message.
The voucher I tried to buy not available.

@kingandy Public's system is very finicky when parsing the credit card information. Enter the address as it appears on your statement minus any special characters and leave out the apartment or unit number if you have one. Also, it helps if you use uppercase only.

Re: New Activation Payment would't process

JoyLuck — Wed, 06 May 2020 17:09:36 GMT

The credit card will get locked after a few failed attempts. You will then have to contact a moderator for assistance to have it unlocked.

If you require moderator assistance:

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

Re: New Activation Payment would't process

kingandy — Thu, 07 May 2020 01:20:43 GMT

I did all that still not work. i have to get voucher to make payment.

Re: New Activation Payment would't process

kingandy — Thu, 07 May 2020 01:22:26 GMT

I did all this before still not work, I have to get a Voucher to make payment .

Re: New Activation Payment would't process

geopublic — Thu, 07 May 2020 01:23:11 GMT

@kingandy

Hope this helps!

Re: New Activation Payment would't process

kingandy — Thu, 07 May 2020 01:23:53 GMT

I have to get a Voucher to make payment. Problem solved.

Re: New Activation Payment would't process

kingandy — Thu, 07 May 2020 07:01:36 GMT

Thanks, Problem solved, I have to get a voucher to make payment and later add the credit card for auto payment.