topic Re: How do I update my auto payment? in Get Support

How do I update my auto payment?

kraine86 — Wed, 05 Jan 2022 15:40:27 GMT

I lost my phone so I need to update my auto payment information and I dont know how.

Re: How do I update my auto payment?

popping — Tue, 18 Feb 2020 17:01:07 GMT

@kraine86 wrote:
I lost my phone so I need to update my auto payment information and I dont know how.

- Click Payment tab

- Click on Manage Autopay

Re: How do I update my auto payment?

will13am — Tue, 18 Feb 2020 17:02:01 GMT

@kraine86, to manage payment, go to the payment tab and use the links there to change or add a payment card. There is also and option to enable or disable auto payment.

Re: How do I update my auto payment?

Anonymous — Tue, 18 Feb 2020 17:03:48 GMT

open your account at

https://selfserve.publicmobile.ca/

and go to payment

and you can Manage your card - Update or remove your Credit or Visa debit card

Good Luck

Re: How do I update my auto payment?

gblackma — Tue, 18 Feb 2020 17:11:42 GMT

First report your phone lost/stolen from within your self service / my account . This immediately stops service to your phone. Then remove your cc informatiom using @popping 's information.

You can also contact the moderators and ask them to put your phone on the national blacklist. Contact them directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also check to see what might have been exposed, ie change email , bank, credit card passwords if applicable.

Re: How do I update my auto payment?

darlicious — Tue, 18 Feb 2020 17:05:47 GMT

@kraine86

Are you just updating your credit card info? You can also scroll down the payment page to "manage my card" click on that and then choose replace card. Enter the new details there. It's best to clear your browser first and use secret/incognito mode.

Re: How do I update my auto payment?

geopublic — Tue, 18 Feb 2020 17:45:07 GMT

@kraine86 wrote:
I lost my phone so I need to update my auto payment information and I dont know how.

@kraine86 Why do you need to change your CC info if you lost your phone? Just declare your phone stolen from selserve. Once you have your replacement phone and new sim card available just select the change sim number option from selfserve and you are back in business.