topic New member in Get Support

New member

Asante1 — Wed, 05 Jan 2022 15:40:26 GMT

Hi how do I check my minutes calls and data ?

Re: New member

JoyLuck — Wed, 06 May 2020 04:09:22 GMT

Log into self service. https://selfserve.publicmobile.ca/

Re: New member

Anonymous — Wed, 06 May 2020 04:09:42 GMT

@Asante1 wrote:
Hi how do I check my minutes calls and data ?

The self-serve overview page shows you your data counter and if on the $15 plan - the minutes counter for outgoing calls.

You can also go into the usage details to see all the activity going in and out of your account.

Re: New member

geopublic — Wed, 06 May 2020 04:11:23 GMT

@Asante1 You can also dial *611 from your device.

Re: New member

Dunkman — Wed, 06 May 2020 04:15:43 GMT

@Asante1

In your overview page:

Looks similar to the following

Re: New member

Anonymous — Wed, 06 May 2020 04:21:48 GMT

@geopublic wrote:
@Asante1 You can also dial *611 from your device.

@geopublic (or anyone interested)

If you're on a plan with data and have some left would you be willing to try calling 611 and see what it reports for data remaining?

Is it all data or just add-on data if present?

I know it doesn't report limited plan minutes and I don't have plan data.

Re: New member

Naepalm — Wed, 06 May 2020 04:26:28 GMT

@Asante1

First go to your self serve account then right under the change plan button in the over view page you will see, view usage.

click on that and you will be brought to your usage.

Re: New member

geopublic — Wed, 06 May 2020 16:49:43 GMT

@Anonymous wrote:
@geopublic wrote:
@Asante1 You can also dial *611 from your device.
@geopublic (or anyone interested)
If you're on a plan with data and have some left would you be willing to try calling 611 and see what it reports for data remaining?
Is it all data or just add-on data if present?
I know it doesn't report limited plan minutes and I don't have plan data.

@Anonymous It appears to be reporting all data usage.

Re: New member

Anonymous — Wed, 06 May 2020 04:50:37 GMT

@geopublic wrote:
@Anonymous It appears to be reporting all data usage.

So you have plan data and maybe some add-on data?

Thanks for checking it. Cheers

Re: New member

geopublic — Wed, 06 May 2020 04:53:13 GMT

@Anonymous Yes, both plan data and multiple data add-ons.