topic Re: Receiving a message that "talk is not included in my plan", but it is include in Get Support

Receiving a message that "talk is not included in my plan", but it is included in my plan!

BlackPanther — Wed, 05 Jan 2022 15:40:23 GMT

I am fairly new to Public Mobile. I have had 2 monthly renewal dates. On both of these renewal dates, when I tried to make an outgoing phone call, I received a message from Public Mobile, saying "talk is not included in your current plan". This is incorrect, because talk has always been included in my plan. Both times, there was no overdue balance on my account. I was paid up. The first time, the issue was resolved within 10 minutes, but the second time the issue was not resolved for 40 minutes. Why is this occurring? I missed a work teleconference, due to not being able to call out. Is this going to occur every time the next renewal date arrives? Thanks in advance for any help you are able to share with me.

Re: Receiving a message that "talk is not included in my plan", but it is included in my

fdrcamb519 — Wed, 06 May 2020 02:39:48 GMT

@BlackPanther

What plan are you currently using

Re: Receiving a message that "talk is not included in my plan", but it is included in my

BlackPanther — Wed, 06 May 2020 02:41:51 GMT

The $25 plan:

500 MB Data⁴ at 3G speed
Bonus 500 MB with AutoPay
Unlimited Talk Canada-wide
Unlimited International Text and Picture Messaging

Re: Receiving a message that "talk is not included in my plan", but it is included in my

fdrcamb519 — Wed, 06 May 2020 02:50:58 GMT

@BlackPanther

Im on the same plan for 5 weeks never had an issue ,did they, say what the problem was the first time??

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Anonymous — Wed, 06 May 2020 03:19:17 GMT

@BlackPanther wrote:
I am fairly new to Public Mobile. I have had 2 monthly renewal dates. On both of these renewal dates, when I tried to make an outgoing phone call, I received a message from Public Mobile, saying "talk is not included in your current plan". This is incorrect, because talk has always been included in my plan. Both times, there was no overdue balance on my account. I was paid up. The first time, the issue was resolved within 10 minutes, but the second time the issue was not resolved for 40 minutes. Why is this occurring? I missed a work teleconference, due to not being able to call out. Is this going to occur every time the next renewal date arrives? Thanks in advance for any help you are able to share with me.

Is this happening during the morning of the new term? Does it have any problems with autopay? Are you manually paying before? Or after?

Perhaps also restart the phone on your renewal day. You should get a text saying all is done around noon ET of the new term.

Resolved itself? Or did a moderator do something?

Re: Receiving a message that "talk is not included in my plan", but it is included in my

gpixel — Wed, 06 May 2020 03:29:34 GMT

@BlackPanther you should bring up your issue with customer support.

click this link and choose the second option

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 9AM to 9PM EST and from Saturday and Sunday from 9AM to 7PM PM EST

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Naepalm — Wed, 06 May 2020 03:29:28 GMT

@BlackPanther when you say that it was resolved do you mean that the Mods resolved it. Or it "fixed itself?"

Seems like there might be some sort of glitch that happens during renewal.

I would ask the moderators to reset your plan, and make sure all of your plan functions.

contact them through here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Receiving a message that "talk is not included in my plan", but it is included in my

darlicious — Wed, 06 May 2020 07:23:42 GMT

@BlackPanther

When you received that message did you stay on the line until the message finished or did you hang up? Did you dial ( 1 ) before the number? If it happens again stay on the line for 30 seconds to see if your call connects. Alternatively dial ( 1 ) before all phone numbers. If this does not solve the issue then contact the moderators as suggested.

Re: Receiving a message that "talk is not included in my plan", but it is included in my

computergeek541 — Wed, 06 May 2020 07:51:49 GMT

@darlicious wrote:
@BlackPanther
When you received that message did you stay on the line until the message finished or did you hang up? Did you dial ( 1 ) before the number? If it happens again stay on the line for 30 seconds to see if your call connects. Alternatively dial ( 1 ) before all phone numbers. If this does not solve the issue then contact the moderators as suggested.

A customer would not benefit from waiting any amount of time before disconnecting after a "talk not included" type message. This is hard-failed call. I believe you're confusing this with the "long distance charges may apply" messages, for which a call will complete if the caller waits.

Re: Receiving a message that "talk is not included in my plan", but it is included in my

darlicious — Wed, 06 May 2020 08:29:02 GMT

@computergeek541

Yes I am....its been a long day. Thank you

@BlackPanther Ignore everything I just said.....see above.

Re: Receiving a message that "talk is not included in my plan", but it is include

zblackma — Wed, 06 May 2020 11:50:53 GMT

@BlackPanthercontact the moderators as mentioned above. You shouldn't be getting that message. There's a problem with how your account is set up.

@gpixelsorry, your links go nowhere.

Re: Receiving a message that "talk is not included in my plan", but it is include

darlicious — Wed, 06 May 2020 12:55:40 GMT

@zblackma

Now I'm not so sure about that.....strangely enough about an hour after I posted I got that message three calls in a row. Then after 5 minutes I had no problem calling out.

@BlackPanther As you see above....thats the first time I've gotten the message. So who knows what's up with that?

Re: Receiving a message that "talk is not included in my plan", but it is included in my

kelvarnsen — Wed, 06 May 2020 11:57:22 GMT

What kind of number are you calling? Sometimes I get that where a company will write out their 1800 number with letters and there will be too many. Like it will be 1-888-213-stuff which has an extra number on it. If you get rid of the extra number it works.

Re: Receiving a message that "talk is not included in my plan", but it is included in my

BlackPanther — Sat, 09 May 2020 03:34:11 GMT

#s of family and friends

Re: Receiving a message that "talk is not included in my plan", but it is included in my

gpixel — Sat, 09 May 2020 03:51:30 GMT

@zblackma are you gblackmas significant other?. are you the Mrs.?

Re: Receiving a message that "talk is not included in my plan", but it is included in my

BlackPanther — Sat, 09 May 2020 03:39:05 GMT

Thank you for sharing this link. I have just contacted the moderator.

Re: Receiving a message that "talk is not included in my plan", but it is included in my

BlackPanther — Sat, 09 May 2020 03:43:03 GMT

Thank you for sharing this link. I have just contacted the moderator.

Re: Receiving a message that "talk is not included in my plan", but it is included in my

darlicious — Sat, 09 May 2020 04:52:18 GMT

@gpixel

That's @gblackma s mama is @zblackma !

topic Re: Receiving a message that &quot;talk is not included in my plan&quot;, but it is include in Get Support

Receiving a message that "talk is not included in my plan", but it is included in my plan!

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is include

Re: Receiving a message that "talk is not included in my plan", but it is include

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

Re: Receiving a message that "talk is not included in my plan", but it is included in my

topic Re: Receiving a message that "talk is not included in my plan", but it is include in Get Support