topic Re: Unable to send or receive sms in Get Support

Unable to send or receive sms

Motorola5 — Wed, 05 Jan 2022 15:40:17 GMT

I just got my plan yesterday and sms was working fine for the first few hours. Then it stopped working and I'm not able to receive or send any sms messages. I went to the states this morning and as I crossed the border I got an sms but now back in Canada have not been able to receive any more messages.

Re: Unable to send or receive sms

Staliger — Mon, 17 Feb 2020 23:37:34 GMT

@Motorola5 wrote:
I just got my plan yesterday and sms was working fine for the first few hours. Then it stopped working and I'm not able to receive or send any sms messages. I went to the states this morning and as I crossed the border I got an sms but now back in Canada have not been able to receive any more messages.

Try to restart your phone. Moderators can restart your account as well: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to send or receive sms

gblackma — Tue, 18 Feb 2020 00:02:00 GMT

What brand and model phone are you using @Motorola5? Is it a dual SIM phone? I'm trying to figure out why your apn setting sms in the States but not in Canada. Is it all messages or just sms? Try adding $1 to your self serve /my account to see if it kick starts your service . Can you receive calls on your PM SIM? Did you port your number from a landline?

@Motorola5 wrote:
I just got my plan yesterday and sms was working fine for the first few hours. Then it stopped working and I'm not able to receive or send any sms messages. I went to the states this morning and as I crossed the border I got an sms but now back in Canada have not been able to receive any more messages.

Re: Unable to send or receive sms

Motorola5 — Tue, 18 Feb 2020 01:39:20 GMT

I've now recieved two more text messages- one from the same person as before and one from public mobile but still nothing from anything else. It's not a dual sim and the model is a motorola g5. I can make calls but not recieve them. I brought over my same cell phone number from my previous plan (not sure if that's what porting means).

Re: Unable to send or receive sms

gblackma — Tue, 18 Feb 2020 01:52:50 GMT

@Motorola5 , porting is bringing your number over from another provider. However, since you can receive calls its not that. Try adding $1 to your self service account to see iif this kickstarts your service. Use @Staliger 's solution and contact a moderator. And please take and post a screenshot of your apn settings so that we can take a look at them. Thanks.

@Motorola5 wrote:
I've now recieved two more text messages- one from the same person as before and one from public mobile but still nothing from anything else. It's not a dual sim and the model is a motorola g5. I can make calls but not recieve them. I brought over my same cell phone number from my previous plan (not sure if that's what porting means).

Re: Unable to send or receive sms

darlicious — Tue, 18 Feb 2020 16:26:55 GMT

@Motorola5 It could just be a connectivity issue. Turn airplane mode on for 10 minutes. Turn it off. Try a test text. Have a friend text you.