topic Re: Samsung S7 will not connect to data in Get Support

Samsung S7 will not connect to data

Talia67 — Wed, 05 Jan 2022 15:39:43 GMT

Please help!

My whole family joined Public Mobile in December and we are loving it! Unfortunately, my daughter, who has the same phone as me, a samsung S7, has lost data. It was working fine, and then just decided to drop her. She has not used all her data, in fact, she hardly uses any. We went through the steps to add APN, but it tells her to sign into Public Mobile, but it won't give her access to the page. It just gives her possible reasons for not being able to use her internet. She gets the notification from the Android system. Any help would be greatly appreciated!

Natalia

Re: Samsung S7 will not connect to data

kselmak — Mon, 17 Feb 2020 01:33:57 GMT

Can you please log into her self serve and confirm how much data is left

Thanks

Re: Samsung S7 will not connect to data

gblackma — Mon, 17 Feb 2020 01:49:59 GMT

@Talia67 try swopping your s7 sim with your daughters. Thats a good way to see if its a apn setting prbonlem, and if there is data. Check the apn settings against these ones https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Umidigi-F1-Play-Compatability/m-p/401443/highlight/true#M30682

@Talia67 wrote:
Please help!
My whole family joined Public Mobile in December and we are loving it! Unfortunately, my daughter, who has the same phone as me, a samsung S7, has lost data. It was working fine, and then just decided to drop her. She has not used all her data, in fact, she hardly uses any. We went through the steps to add APN, but it tells her to sign into Public Mobile, but it won't give her access to the page. It just gives her possible reasons for not being able to use her internet. She gets the notification from the Android system. Any help would be greatly appreciated!
Natalia

Re: Samsung S7 will not connect to data

Talia67 — Mon, 17 Feb 2020 01:49:32 GMT

@gblackma Did that. All settings are fine....same as my phone. I'm stumped! Although, it was showing me data usage about 15 minutes, now it isn't....so maybe her data is gone?

Re: Samsung S7 will not connect to data

gblackma — Mon, 17 Feb 2020 01:56:24 GMT

@Talia67 Swop your SIM with your daughters. If it works, then she is out of data. Then you should look at data preservation. Set to update only if on WiFi, check data usage to see which apps are the greatest culprits. Its usually the ones used the most, ie facebook etc. And stop apps from running in the background.

@Talia67 wrote:
@gblackma Did that. All settings are fine....same as my phone. I'm stumped! Although, it was showing me data usage about 15 minutes, now it isn't....so maybe her data is gone?

Re: Samsung S7 will not connect to data

Talia67 — Mon, 17 Feb 2020 01:52:58 GMT

Great idea! I will try that. Thanks!

Re: Samsung S7 will not connect to data

computergeek541 — Mon, 17 Feb 2020 02:42:28 GMT

@Talia67 wrote:
Please help!
My whole family joined Public Mobile in December and we are loving it! Unfortunately, my daughter, who has the same phone as me, a samsung S7, has lost data. It was working fine, and then just decided to drop her. She has not used all her data, in fact, she hardly uses any. We went through the steps to add APN, but it tells her to sign into Public Mobile, but it won't give her access to the page. It just gives her possible reasons for not being able to use her internet. She gets the notification from the Android system. Any help would be greatly appreciated!
Natalia

That generic message that you see about account being suspended or suspicious activity and other possible reasons shows when you are either out of data or if there is no data plan on your account. The sign into the network message is also a symptom of that.

Re: Samsung S7 will not connect to data

geopublic — Mon, 17 Feb 2020 03:36:43 GMT

@Talia67 wrote:
@gblackma Did that. All settings are fine....same as my phone. I'm stumped! Although, it was showing me data usage about 15 minutes, now it isn't....so maybe her data is gone?

@Talia67 If the data counter on the landing page when accessing selfserve is not showing up it means that all the data was used up.