topic Re: Autopay registration problem in Get Support

Autopay registration problem

Sudtiwari — Wed, 05 Jan 2022 15:39:38 GMT

Hello,

I've repeatedly tried for autopay registration but the problem persist. Seems like some problem with credit card payment. I have tried with service provider as well as myself. Card details are correct.

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

Re: Autopay registration problem

CannonFodder — Mon, 17 Feb 2020 00:26:06 GMT

@mimmo or @computergeek541 we need an edit here - too much personal info!!!

Re: Autopay registration problem

CannonFodder — Mon, 17 Feb 2020 00:29:10 GMT

@Sudtiwari Please edit your post, by taking out your personal info - this is a PUBLIC forum, where ANYBODY can see that!!! Click on the 3 dots in the upper, right corner of your post, and choose "Edit" from the choices.

Re: Autopay registration problem

NDesai — Mon, 17 Feb 2020 00:31:55 GMT

@Sudtiwari Personal info has been removed.

Please try using incognito/private browsing mode when you try to add a cc.

Re: Autopay registration problem

gblackma — Mon, 17 Feb 2020 00:32:45 GMT

@Sudtiwari @As long as your credit card was issued by an American or Canadian bank, try again. This time leave the apartment field blank. If applicable enter your apt in the address field ie xxx street address. And leave out any spaces when entering your postal code.

@Sudtiwari wrote:
Hello,

phone #xxxxxx
pin:xxxx
I've repeatedly tried for autopay registration but the problem persist. Seems like some problem with credit card payment. I have tried with service provider as well as myself. Card details are correct.

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

Re: Autopay registration problem

ShawnC13 — Mon, 17 Feb 2020 00:33:41 GMT

@Sudtiwari wrote:
Hello,

phone # 604 xxx xxxxx
pin: xxxx

I've repeatedly tried for autopay registration but the problem persist. Seems like some problem with credit card payment. I have tried with service provider as well as myself. Card details are correct.

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

In your address is there a Unit number? If so don't enter that in with your address.

Re: Autopay registration problem

dabr — Mon, 17 Feb 2020 00:35:25 GMT

@Sudtiwari As already advised, you need to remove your number from your post.

As to payment issues, if you're having problems with your CC, then it might be a good idea to purchase a voucher from any retailer/gas station or convenience store and make a payment to keep your services active.

You can also try clearing cache/cookies and use a differenct browser in incognito mode to try adding a different CC. Sometimes waiting another hour before retrying will help too.

Re: Autopay registration problem

geopublic — Mon, 17 Feb 2020 00:36:53 GMT

@Sudtiwari For your own protection remove your personal info immediately.

When entering your address for AutoPay leave the apartment or unit number fields blank. Enter the address as it appears on your statement. For postal code do not enter a space if that doesn't work then enter the blank and don't enter the last number.

Re: Autopay registration problem

AresPalace — Mon, 17 Feb 2020 00:54:51 GMT

If your credit card is NOT a Canadian or American credit card, then this is likely the reason why you are seeing the message.

However, if it IS a Canadian or American credit card, then sometimes Public Mobile doesn't like certain credit cards (i don't know why). I heard usually about a week later some people try again, then their credit card magically works. If it doesn't, they are alternate methods of paying PM.

You can either buy a prepaid Credit Card (Visa works better) or a Public Mobile Voucher. Both of these can be found at any gas station, drug store, or supermarket in your area.