topic Re: Two plans, same email in Get Support

Two plans, same email

aliciagiura — Wed, 05 Jan 2022 15:39:26 GMT

Hi, I just activated my mom and brother's sim cards under the same email and I received the confirmation emails for both plans. However, when I sign in using that email I am only able to see my mom's plan. How can I access the information on my brother's plan? Am I able to change the email address for his account?

Re: Two plans, same email

computergeek541 — Tue, 05 May 2020 02:48:22 GMT

@aliciagiura wrote:
Hi, I just activated my mom and brother's sim cards under the same email and I received the confirmation email for both plans. However, when I sign in using that email I am only able to see my mom's plan. How can I access the information on my brother's plan? Am I able to change the email address for his account?

Some e-mail providers such as Gmail allow aliases within the same account.

However, on Public Mobile's end, they do not allowed the same e-mail address to be used for two different accounts.That's likely what caused the issue. I'm surprised that the system would allow the activation with the same address.

You'll have to open a ticket by going to https://publicmobile.ca.ada.support/chat

Re: Two plans, same email

gpixel — Tue, 05 May 2020 03:23:25 GMT

@aliciagiura since you were able to register both accounts under the same email, I'm wondering if you log in to the self serve and click where it says account#: it might show your brother's account number too.?

Re: Two plans, same email

PublicMobile13 — Tue, 05 May 2020 04:10:34 GMT

I'd recommend going here https://www.publicmobile.ca/en/on/get-help

You can choose the live chat function to ask for help or submit a ticket

Re: Two plans, same email

aliciagiura — Thu, 07 May 2020 21:24:58 GMT

Great idea! I just tried that however, only my mom's account number appeared.

Re: Two plans, same email

Nanqui — Fri, 08 May 2020 11:32:44 GMT

It’s only one SIM card for one e-mail address.