topic Re: Payment Voucher Not Working in Get Support

Re: Payment Voucher Not Working

Nrustico — Wed, 05 Jan 2022 15:39:18 GMT

Payment voucher and credit card not working

Re: Payment Voucher Not Working

Jb456 — Sun, 16 Feb 2020 18:52:05 GMT

@Nrustico wrote:
Payment voucher and credit card not working

@Nrustico what issue are you having with the payment voucher? Did you just buy it? Depending on the voucher some could take an hour to activate and others up to 24 hours.

What happens when you try the voucher?

Re: Payment Voucher Not Working

Nrustico — Sun, 16 Feb 2020 18:56:22 GMT

I purchased 2 Feb 14. I used one the other day and the second one was refused today

Re: Payment Voucher Not Working

Jb456 — Sun, 16 Feb 2020 18:59:01 GMT

@Nrustico wrote:
I purchased 2 Feb 14. I used one the other day and the second one was refused today

Some vouchers have two 12 digit numbers on them. Are you certain you're using the correct one?

Have you tried to enter it both by calling 611 and in your self serve account? Both refuse it?

If you exhausted all options you will have to contact the moderators.

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment Voucher Not Working

gblackma — Sun, 16 Feb 2020 19:04:40 GMT

@Nrustico do you still have both vouchers? Could you have tried entering the same one twice?

@Nrustico wrote:
I purchased 2 Feb 14. I used one the other day and the second one was refused today

Re: Payment Voucher Not Working

Jb456 — Sun, 16 Feb 2020 19:05:25 GMT

@gblackma wrote:
@Nrustico do you still have both vouchers? Could you have tried entering the same one twice?
@Nrustico wrote:
I purchased 2 Feb 14. I used one the other day and the second one was refused today

@gblackma good point 👍

Re: Payment Voucher Not Working

Nrustico — Sun, 16 Feb 2020 19:14:14 GMT

I have both. I’ve entered both.

Re: Payment Voucher Not Working

Nrustico — Sun, 16 Feb 2020 19:15:26 GMT

Yes I have.

Re: Payment Voucher Not Working

Nrustico — Sun, 16 Feb 2020 19:17:15 GMT

Thank you. I used the link and sent my problem to them.