topic Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD in Get Support

WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

maejestic — Wed, 05 Jan 2022 15:39:13 GMT

This morning I received a text from alerting me of an unauthorized port. I didn't think it was PM, so I ignored it and didn't want to click any random links in fear of fraud. In the span of 5 minutes, my number was disconnected from the carrier and I could no longer access my account. Right now I'm able to comment here because my community login is different from the payment login. Currently still locked out of my main account.

They used my number to let themselves into my mobile banking apps through 2-step verification processes. They sent thousands of dollars to themselves to make unauthorized transactions and cash advances. I highly recommend everyone to change their passwords and to login directly to the PM website if you have any suspicious activity. Banks are lacking in staff at the moment and slow to respond. I'm lucky I was close to my bank and they were open!

Also, PM please update the security on your website.

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

Naepalm — Tue, 05 May 2020 00:03:58 GMT

@maejestic wrote:
This morning I received a text from alerting me of an unauthorized port. I didn't think it was PM, so I ignored it and didn't want to click any random links in fear of fraud. In the span of 5 minutes, my number was disconnected from the carrier and I could no longer access my account. Right now I'm able to comment here because my community login is different from the payment login. Currently still locked out of my main account.

They used my number to let themselves into my mobile banking apps through 2-step verification processes. They sent thousands of dollars to themselves to make unauthorized transactions and cash advances. I highly recommend everyone to change their passwords and to login directly to the PM website if you have any suspicious activity. Banks are lacking in staff at the moment and slow to respond. I'm lucky I was close to my bank and they were open!

Also, PM please update the security on your website.

This is a very real problem, How did they gain access to your bank account though? Did you have an auto sign-in on your apps? Another good practice is to not use your phone for banking, as convenient or inconvenient as that is. I have also moved to use a physical two-step verification for many of my accounts through Yubic key.

https://www.yubico.com/

https://www.yubico.com/works-with-yubikey/catalog/#protocol=all&usecase=password-management&key=all

I HIGHLY RECOMMEND YOU GO TO THIS PRACTICE:

two step phone verification is clearly flawed, or use your wife or partner's phone number as the two-step and vice versa.

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

gblackma — Tue, 05 May 2020 01:14:42 GMT

Sorry to hear that this happened to you @maejestic. And thanks for the warning. To port from PM you need:

1. Number to port

2. Name on accounts.

3. One of imei number, account number or pin.

A simple way to prevent fraudelent porting is to change your name on your self service account. Any name will do. Ie Dafney Duck. To immediately stop your number being ported , suspend your service by enabling the Lost/ Stolen phone feature in your self service account. Then come here and contact the moderators.

Here's an article on the lost/ stolen phone feature. https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

Danchvn — Tue, 05 May 2020 00:51:36 GMT

@gblackma

I have a quick question. Would changing ones name in the My Account page affect the Autopay since the name on the account would differ from the Name on the credit card?

Thanks.

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

iliketotalk — Tue, 05 May 2020 00:55:56 GMT

@gblackma Dafney Duck? geez now I have to change my name🤣😱

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

BearFBI — Sun, 24 May 2020 21:41:42 GMT

@maejestic Its not necessarily PM's website. Its how you keep your information safe. If you expose your account # name and phone number that's enough to port your number out. My account is under a diffrent name Because I was stupid enough to set my name as my community name. If anyone wants to look me up on Google I wouldn't bother trying. Im nowhere over the internet. You might people with my name even from the same city as me but their not me. Lol I don't have any banking linked to my phone # either so it wouldn't be worth anyone's time.

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

maejestic — Tue, 05 May 2020 01:03:48 GMT

I'm looking into changing my usernames now! I didn't think it was a big deal before, as it is easier to remember this way. Thank you for the info about reporting as stolen. I was unable to login to my account already when it happened.

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

sitsandgiggles — Tue, 05 May 2020 01:06:01 GMT

I accidentally ported someone's number and now I can't reach anyone to undo it

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

iliketotalk — Tue, 05 May 2020 01:06:23 GMT

@Danchvn

@Danchvn wrote:
@gblackma
I have a quick question. Would changing ones name in the My Account page affect the Autopay since the name on the account would differ from the Name on the credit card?

Thanks.

@Danchvn hi no when you set up auto pay all the info has to be set up in the payment section exactly the same as your credit card on file but the account itself could be for someone else for instance a family member your cc is just the payment method

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

Starshoot — Tue, 05 May 2020 01:17:17 GMT

Thank you for the warning good sir!

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

gblackma — Tue, 05 May 2020 01:21:45 GMT

@sitsandgiggles contact the moderators and explain what happened. Make sure you give them both the correct number that you actually wanted to port as well the one you ported by accident. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Welcome to PM.Stay safe.

@iliketotalk, I would have thought Goofy. And thanks for answering @Danchvn 's question for me.

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

iliketotalk — Tue, 05 May 2020 01:33:32 GMT

@gblackma wrote:
@sitsandgiggles contact the moderators and explain what happened. Make sure you give them both the correct number that you actually wanted to port as well the one you ported by accident. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save
Welcome to PM.Stay safe.

@iliketotalk, I would have thought Goofy. And thanks for answering @Danchvn 's question for me.

@gblackma ha ha yea I figured you might be sleeping lol

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

Naepalm — Tue, 05 May 2020 02:02:39 GMT

@maejestic wrote:
I'm looking into changing my usernames now! I didn't think it was a big deal before, as it is easier to remember this way. Thank you for the info about reporting as stolen. I was unable to login to my account already when it happened.

Contact the moderators to change your name on here. I try to warn new people of this and will usually message them to tell them to change their name, for this exact reason.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EDIT: I just changed my name and did a one time charge to my account this was my new account name here and my credit card worked. This is a great IDEA @gblackma if this will 100% prevent a fraudulent port, then everyone should change their profile name to something else TBH.

One issue I have with changing the name on your account is that when your credit card is charged it has to have the same details in your self serve account as on the credit card. And the result could be a rejected charge when trying to apply autopay. @gblackma would that not be an issue? Can an oracle please confirm this @Luddite @will13am @ShawnC13

Note: Also, she can't get into her account to change what has been suggested.

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

gblackma — Tue, 05 May 2020 02:18:57 GMT

@Naepalm I got this from @Luddite in another thread. It was mentioned that all PM cared about was the payment Credit/debit information and the alternate number. Then I believe @Anonymous pointed out that if you used vouchers and ignored autopay, well you get the picture.😉

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

hyT — Tue, 05 May 2020 03:07:09 GMT

I seem to remember reading a similar thread last month where someone mentioned that security improvement to prevent porting out or SIM swap fraud was expected by the end of April. Does anyone know when it will actually arrive in PM?

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

computergeek541 — Tue, 05 May 2020 03:10:05 GMT

@hyT wrote:
I seem to remember reading a similar thread last month where someone mentioned that security improvement to prevent porting out or SIM swap fraud was expected by the end of April. Does anyone know when it will actually arrive in PM?

I do not recall any official updates about this. As with any timeframes provided, they would have been estimates.

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

Anonymous — Tue, 05 May 2020 04:24:34 GMT

@gblackma wrote:
@Naepalm I got this from @Luddite in another thread. It was mentioned that all PM cared about was the payment Credit/debit information and the alternate number. Then I believe @Anonymous pointed out that if you used vouchers and ignored autopay, well you get the picture.😉

I don't get what you say I said. 🙂

I'll add that I have a reloadable prepaid Visa from my bank. I currently use it for mobile ordering apps. I use a different name for the app payment area as from what is registered for the card. It works fine. I just have to remember to say that name for the pick up.

To the topic: I also remember someone mentioning something about some new method being rolled out for the end of April. Now...this place isn't exactly great for announcing things so I guess we'll have to see if it has in fact come to pass when we hear from someone who has ported out.

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

Danchvn — Tue, 05 May 2020 12:26:58 GMT

@iliketotalk wrote:

@Danchvn hi no when you set up auto pay all the info has to be set up in the payment section exactly the same as your credit card on file but the account itself could be for someone else for instance a family member your cc is just the payment method

Thanks @iliketotalk . I thought that was the case but couldn't remember from when I set up autopay. Didn't want to delete and redo my card to check when I know autopay appears to be working for me.

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

Luddite — Tue, 05 May 2020 15:49:02 GMT

PM's Fraud Protection - porting

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

computergeek541 — Tue, 05 May 2020 20:02:24 GMT

@Luddite wrote:
PM's Fraud Protection - porting
https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Unfortunately, with those messages, if ignored (just as at other carriers), the port will still go through. If a moderator does not look at your message in time, your number will port any way.